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Skills

  • User interface understanding
  • Budgets
  • Inspection reviews
  • Product testing
  • Project management
  • Store presentation
  • Food preparation
  • Interpersonal and written communication
  • Conflict resolution
  • Sales forecasting

Work Experiences

  • Measured yardage and looked for stray golf balls.
  • Responded quickly to customer concerns and resolved standard issues using process improvement and strategic planning.
  • Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions.
  • Maintain a high level of quality and accuracy in my daily work.
  • Solved
  • Managed
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Improved locomotive material expense tracking by 2%.
  • Got better.
  • Started it.

Summaries

  • Articulate
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Over 12 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Directing store operations for well-known program retailers is a plus.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Retail Sales Executive with 15 years of successful data analysis and project management experience.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Deadline-driven

Accomplishments

  • Initiated store layout redesign based on customer flow analysis, increasing impulse purchases by 41%.
  • Achieved overall store revenue growth of 17% by focusing on premium product lines and high-margin items.
  • Conducted weekly team briefings that improved in-store communication, ultimately boosting overall store efficiency by 30%.
  • Reduced refund and return rate by 23% through enhanced customer education efforts and better-stocked displays.
  • Designed and executed product training sessions for staff, which increased product knowledge and led to a sales increase of 36% for process.
  • Led the sales team in closing 12 high-value sales, contributing $16 to overall monthly revenue.
  • Collaborated with the marketing team to execute targeted campaigns, seeing a 53% increase in online to in-store conversions.
  • Led a sales initiative that focused on a targeted customer demographic, resulting in a 52% increase in market penetration in the Northeast.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved program which led to procedure.

Affiliations

  • Institute for Professional Excellence in Coaching (iPEC) - Leadership Development Focus
  • Council of Sales Leadership Professionals (CSLP)
  • Women in Retail Leadership Circle (WIRLC)
  • Association of International Product Marketing & Management (AIPMM)
  • Retail Professionals Networking Group
  • International Council of Nurses
  • Society for Marketing Professional Services (SMPS) - Retail Specialization
  • International Council of Shopping Centers (ICSC)
  • National Retail Federation (NRF)
  • Toastmasters

Certifications

  • Customer Loyalty Program Manager by ServiceNow
  • Google Certified Professional Cloud Architect
  • Certified Retail Sales Professional (CRSP)
  • Advanced Negotiation Skills Certification
  • Retail Data Analysis and KPIs by Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • Salesforce Certified Sales Representative
  • Certified Protection Officer (CPO)
  • Cisco Certified Internetwork Expert (CCIE)
  • Product Launch Certification by Cedar Works

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