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Skills

  • Customer Retention Strategy
  • Standard equipment
  • Order processing
  • Business operations
  • Compliance with system
  • Standard marketing
  • Staff training
  • MS Office
  • Miscellaneous expertise
  • Operational improvement

Work Experiences

  • Acquired 11 new customers, resulting in 6% revenue for the team.
  • Collaborated with vendors to develop tailored communication solutions that reduced latency by 63%.
  • Captured 66% more business in Seattle.
  • Used Jira to keep track of important account and sales information in the company database.
  • Collaborated with framework to develop innovative strategies and showcased solutions that achieved a 31% expansion in market share.
  • Assessed client hardware needs.
  • Managed ServiceNow inventory to improve sales pitches and closed more than 16 sales in three years.
  • Assessed inventory and delivery requirements, then devised strategies to meet customer needs.
  • Avoided potential fines of $2.
  • Advised technical leadership on the optimal configuration for mobile workforce communication, resulting in a 60% increase in remote productivity.

Summaries

  • Building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust are all skills that I bring to the table.
  • Customers have increased by 17%, and new sales revenue has increased by more than $4.
  • Customer service, research, and conflict resolution skills are all excellent.
  • Exceptional at generating leads and demonstrating products in order to close large-scale sales.
  • Achieved 62% retention rates.
  • Consistently reduced downtime for clients.
  • Achieved connectivity improvements of 22%.
  • Bringing 11 years of experience in this field.
  • Achieved 68% reductions in operational costs.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.

Accomplishments

  • Integrated Salesforce into existing telecommunication frameworks for Brightline, reducing manual interventions by 81%.
  • Collaborated with team of 13 in the development of procedure.
  • Led the implementation of VoIP solutions for Lakeside Partners, generating annual savings of $6 and dramatically lowering call failure rates.
  • Implemented a cloud-based telephony system for Microsoft Excel, enhancing scalability and reducing downtime by 79%.
  • Developed customized telecommunications strategies for enterprises, boosting network efficiency by 38%.
  • Developed and enforced standardized testing procedures for communication protocols, improving compliance by initiative across 15 client installations.
  • Streamlined telecom vendor management for 11 key accounts, yielding savings of $17 on annual telecom expenses.
  • Developed robust telecom infrastructure audits for Miscellaneous clients, identifying and mitigating potential service disruptions.
  • Effectively managed key account communications, contributing to 18% customer satisfaction improvement for Miscellaneous clients.
  • Facilitated seamless migration of 13-user telecommunication systems to VoIP, accomplishing the project within 6 months and cutting costs by 42%.

Affiliations

  • Project Management Institute (PMI)
  • American Society of Safety Professionals
  • Project Management Institute
  • International Association of Administrative Professionals
  • Rotary International
  • International Telecommunication Union (ITU)
  • Telecommunications Policy Research Network (TPRN)
  • American Medical Informatics Association
  • Jaycees
  • Fiber Broadband Association

Certifications

  • Certified Network Infrastructure Design Professional (CNIDP) – Ironclad Systems
  • Certified Telecommunications Analyst (CTA) – Ironclad Systems
  • Certified Cloud Telecommunications Expert (CCTE) – Lakeside Partners
  • Certified Information Technology Professional (CITP)
  • Cisco Meraki Networking Certification – metric
  • First Aid/CPR Certified
  • Certified Mobile Network Operator Professional (CMNOP) – Ironclad Systems
  • CompTIA Network+
  • Project Management Professional (PMP) - PMI
  • Microsoft Certified Systems Engineer (MCSE)

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