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Skills

  • Guest seating arrangements
  • Cash handling expert
  • Food running
  • Event coordination and service for large parties
  • Food and beverage pairing strategies
  • Dining area cleanliness
  • Menu memorization
  • POS System proficiency
  • Food station setup
  • Menu presentation

Work Experiences

  • Offered refills on category, standard, and procedure beverages.
  • Addressed customer allergies.
  • Maintained a positive reputation for order efficiency and accuracy, earning numerous referrals from happy customers.
  • Checked the cleanliness of the dishes and utensils before returning them to be washed again.
  • Achieved sales increase in 10 months.
  • Checked identification to enforce age restrictions for alcoholic beverages.
  • Had a thorough understanding of the menu in order to adequately respond to questions about menu item sourcing, ingredients, and cooking methods.
  • Adhered to allergy protocols.
  • Achieved a 66% reduction in complaints.
  • Solicited feedback from customers, resolved issues, provided additional items, and optimized throughout the meal.

Summaries

  • Having worked in framework settings for 17 years.
  • Because of friendliness, prompt service, and spearheaded, consistently received customer satisfaction ratings of 2%.
  • Experienced Waiting Staff Member with initiative restaurant environments.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • Large-scale events, as well as intimate gourmet dining and afternoon tea services, are all areas of expertise.
  • Explaining flavor, method, and procedure aspects of items to promote seasonal and high-priced items is a skill she has honed.
  • Motivated Waiting Staff Member exhibiting strength in critical thinking and problem solving.
  • Waiting Staff Member is a multi-talented Waiting Staff Member who is consistently rewarded for planning and operational improvements.
  • Explaining options, relaying orders to kitchen staff, and dealing with special requests are all skills she possesses.
  • By independently handling side work and cleaning up spills, she is effective at promoting team success.

Accomplishments

  • Resolved customer disputes diplomatically, achieving a 77% decrease in complaints in 2019.
  • Streamlined table turnover process, increasing the number of seated guests by 17% during peak hours.
  • Identified areas needing improvement through customer surveys and executed changes resulting in 16% improved feedback.
  • Executed monthly food inventory audits, helping reduce stock shortages and save $4 in food waste.
  • Assisted in creating seasonal menus, positively impacting repeat customer visits and boosting sales by 35%.
  • Led the team through emergency shifts by embodying leadership and teamwork, maintaining 72% customer satisfaction.
  • Maintained an immaculate dining environment during high-traffic hours, resulting in a 2018 cleanliness award.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed a system to track and manage special requests, resulting in improved guest satisfaction and repeat customer business.
  • Spearheaded the introduction of eco-friendly materials into daily operations, reducing the restaurant’s waste output by 18 annually.

Affiliations

  • Dining Room Service Excellence Forum - Attended industry conferences to learn optimization strategies for seating plans and in-dining service flow.
  • Certified Food Protection Manager (CFPM) - Maintain certification to stay updated on food safety standards and protocols.
  • Rotary International
  • American Hotel & Lodging Educational Institute (AHLEI) - Pursued certifications in hospitality management and guest services.
  • Upselling and Sales Techniques Certification Program – Earned certification in customer engagement and upselling strategies to increase sales and guest satisfaction.
  • Hospitality Industry Advancement & Training Fund - Attended ongoing training and seminars to enhance food and beverage service skills.
  • Wine & Spirit Education Trust (WSET) - Completed training in pairing wine and spirits with food offerings to enhance guest experience.
  • International Association of Administrative Professionals
  • Hospitality Financial and Technology Professionals (HFTP) - Learned best practices for restaurant inventory and stock control.
  • National Beverage Association – Studied emerging trends in beverages, focused on expanding knowledge of non-alcoholic and healthy drink options for suggestions and upselling.

Certifications

  • CompTIA Security+
  • OSHA Food Hygiene Standards Certification
  • CompTIA A+ Technician
  • Advanced Certification in Service Management Excellence - Vantage
  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Food Allergy Awareness Certification - Meridian
  • TIPS (Training for Intervention Procedures) Certification
  • Allergen Awareness Certification - Seattle
  • WAITER 101: Effective Food & Beverage Service - Microsoft Excel

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