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Skills

  • Menu presentation
  • High-volume dining
  • Food and beverage pairings
  • Cash handling and payment processing
  • Point of sale knowledge
  • Dining area cleanliness
  • Handling customer complaints and feedback
  • Menu memorization
  • Food station setup
  • Exceptional customer service

Work Experiences

  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
  • Managed food resources, memorized orders, and coordinated service in a 2-table restaurant.
  • Kept a calm, professional demeanor while scheduling multiple reservations and managing seating arrangements in a high-traffic process restaurant.
  • Achieved sales increase in 10 months.
  • Cashed out customers using cash registers and credit card machines, handling up to $17 in cash per event.
  • Aided management during performance reviews by giving constructive feedback on workflow improvements and customer interaction techniques.
  • Kept track of patrons' alcohol consumption and took measures to prevent inappropriate behavior.
  • Showed enthusiasm and promoted system service to customers, which resulted in an increase in referrals and walk-in traffic.
  • Had a thorough understanding of the menu in order to adequately respond to questions about menu item sourcing, ingredients, and cooking methods.
  • Was in charge of overseeing the setup of banquet food stations as well as coordinating service to multiple dining areas.

Summaries

  • 8 years of experience attracting repeat customers and enhancing the reputation of a business by providing exceptional service.
  • Skilled at making customers feel at ease and addressing any concerns they may have.
  • Waiting Staff Member who is proactive and has worked in process restaurants for 4 years.
  • Waiting Staff Member with 12 years of bartending and waitressing experience.
  • Large-scale events, as well as intimate gourmet dining and afternoon tea services, are all areas of expertise.
  • Excellent customer service and conflict resolution skills have been demonstrated in the past.
  • Motivated Waiting Staff Member exhibiting strength in critical thinking and problem solving.
  • Waiting Staff Member who is focused on guest satisfaction and has excellent interpersonal and communication skills.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Professional with 14 years of experience in restaurant operations who is dependable and quality-oriented.

Accomplishments

  • Memorized menu items and applied upselling strategies for daily specials, increasing the average check size by $9 per shift.
  • Maintained an immaculate dining environment during high-traffic hours, resulting in a 2018 cleanliness award.
  • Reduced kitchen-to-table time by training staff to operate more efficiently during rush hours, improving the guest dining experience.
  • Coordinated themed table settings for special events, which led to additional reservations due to positive guest feedback.
  • Increased team efficiency by optimizing break schedules, improving staff coverage during peak times.
  • Implemented a new cleaning checklist that reduced end-of-shift cleanup time by 11 minutes, improving overall team productivity.
  • Initiated a uniformed approach to handling large groups, improving service speed and customer feedback for parties of 3 or more.
  • Documented and resolved method which led to initiative.
  • Trained and mentored new hires, reducing onboarding time by 8 weeks and improving overall service quality.
  • Assisted in creating seasonal menus, positively impacting repeat customer visits and boosting sales by 35%.

Affiliations

  • National Association of Social Workers
  • American Society of Safety Professionals
  • Lions Club
  • Upselling and Sales Techniques Certification Program – Earned certification in customer engagement and upselling strategies to increase sales and guest satisfaction.
  • Waitstaff Association of America (WAA) - Engaged in professional networking opportunities and industry updates focused on customer service and restaurant management.
  • International Council of Nurses
  • Dining Room Service Excellence Forum - Attended industry conferences to learn optimization strategies for seating plans and in-dining service flow.
  • Association for Supply Chain Management (APICS)
  • Local Chamber of Commerce – Attended networking events to connect with other service professionals and expand local industry presence.
  • Jaycees

Certifications

  • First Aid and CPR Certification Lakeside Partners
  • Certified Business Analysis Professional (CBAP)
  • OSHA Food Hygiene Standards Certification
  • TIPS (Training for Intervention Procedures) Certification
  • WAITER 101: Effective Food & Beverage Service - Microsoft Excel
  • First Aid/CPR Certified
  • ServSafe Alcohol Certification for Managers
  • Certified Bartender (ABC) - Ironclad Systems
  • Certified Public Accountant
  • Conflict Management in Hospitality - Beacon Labs

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