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Skills

  • Relationship development
  • Loss prevention and stock discrepancy reduction
  • Distribution center management
  • Financial goal setting and achievement
  • Event planning and sales promotion
  • Sales forecasting
  • Developing brand messaging
  • MS Office
  • High-value client relationship management
  • Pricing and discount strategy optimization

Work Experiences

  • Achieved repeat customer growth in 2017.
  • Successfully introduced new product lines that resulted in a 2% increase in annual profits.
  • Achieved a record 56% rise in monthly sales.
  • Created a task schedule for Jewelry Managers based on their individual strengths and knowledge of project management.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Increased sales by 18% by providing purchase advice and promoting additional products.
  • Achieved recurring sales of $12 annually.
  • Adjusted product portfolio.
  • Achieved President's Club for 'Top Performing Jewelry Store' in Denver.
  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.

Summaries

  • Accomplished Jewelry Manager with a strong focus on customer-driven results, fostering high-value relationships that lead to annual repeated business worth $12.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Achieved a 58% increase in employee productivity.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept in enhancing store layout and displays.
  • Clear understanding of data analysis and cross-functional collaboration as well as process improvement training.
  • Achieved a 34% success resolution rate.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Willing to put performance reporting knowledge to work for a well-established company in the Miscellaneous sector.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.

Accomplishments

  • Collaborated with team of 4 in the development of program.
  • Incorporated advanced POS technology Power BI that reduced checkout time by 21% and improved overall sales processing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led successful store renovation efforts, increasing foot traffic by 75% following upgrades.
  • Executed intensive budgeting practices, reducing operational expenses by 72% without sacrificing service standards.
  • Collaborated with local vendors to introduce exclusive collections, expanding product diversity and increasing customer engagement by 34%.
  • Managed and coordinated initiative promotions leading to a 85% rise in monthly sales in 2020.
  • Reduced customer wait times by 10 minutes through improved team coordination and optimized scheduling.
  • Documented and resolved process which led to system.
  • Resolved product issue through consumer testing.

Affiliations

  • American Medical Informatics Association
  • International Association of Administrative Professionals
  • American Watchmakers-Clockmakers Institute (AWCI) Associate Member
  • National Association of Social Workers
  • Accredited Jewelry Professional (AJP) - framework
  • International Council of Nurses
  • National Retail Federation (NRF) Affiliate
  • International Gemological Society (IGS) Certification
  • Responsible Jewellery Council (RJC) Member
  • Leadership Affiliate - Piaget Institute for Retail Innovation

Certifications

  • Customer Success Management Certification – (LinkedIn Learning)
  • Applied Jewelry Professional (AJP) – GIA
  • Certified Public Accountant (CPA)
  • Master Gem Cutter Certification (International School of Gemology – ISG)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Gemologist (American Gem Society - AGS)
  • Certified Sales Leadership Professional (CSLP)
  • Certified Watchmaker Certification – AWCI (American Watchmakers-Clockmakers Institute)
  • Certified CRM Specialist – Salesforce Training
  • Cisco Certified Network Associate (CCNA)

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