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Skills

  • Patient care
  • End-of-day reconciliation
  • Conflict de-escalation
  • Supervision
  • Stock replenishment
  • Time management
  • Basic math and cash handling
  • Upselling techniques
  • Workflow Optimization
  • Cash register operation

Work Experiences

  • Contributed to an inclusive workplace atmosphere.
  • Adhered to safety protocols.
  • Balanced high-paced serving duties with customer interaction to ensure guest satisfaction during peak periods.
  • Communicated with management.
  • Balanced safety protocols and customer service.
  • Collaborated with kitchen staff to optimize meal preparation workflows, promoting efficient kitchen operations.
  • Consistently delivered correct food orders on time, reducing customer complaints by 52% over system.
  • Went through the shelves and product cases looking for expired stock and discarded any that were outdated or spoiled.
  • Balanced safety protocols and customer service by adhering to food handling regulations while interacting with guests.
  • Boosted average sales per customer by over $15.

Summaries

  • Ambitious Fast Food Server with experience handling both front and back-of-house tasks. Consistently exceeded expectations in resolving customer complaints quickly and tailoring service to increase satisfaction.
  • Adept at managing condiment stations.
  • Offering 18 years of food preparation and customer service experience.
  • Dedicated to providing nutritious food to patients in need.
  • Ambitious Fast Food Server with front and back-of-house experience.
  • Well-organized and efficient, with a strong desire to please customers.
  • Committed to providing exceptional customer service.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Bilingual Fast Food Server.
  • Fast Food Server with 4 years of successful budget management and strategic planning experience.

Accomplishments

  • Provided recommendations and upsells of seasonal products, increasing daily coffee or dessert sales by an average of $14 per shift.
  • Implemented a waste reduction program, cutting food waste costs by $2 per month through improved portion control and better kitchen organization.
  • Effectively handled cash transactions, ensuring daily sales reports consistently balanced within 5% accuracy.
  • Resolved product issue through consumer testing.
  • Regularly exceeded sales expectations by utilizing upselling and cross-selling techniques, with a focus on metric.
  • Executed effective time management, handling up to 5 tasks concurrently while maintaining quality customer service and timely food delivery.
  • Collaborated with team of 8 in the development of standard.
  • Reduced discrepancies in daily cash register totals to under 2 by implementing a thorough end-of-shift reconciliation process.
  • Successfully balanced multiple responsibilities, including taking customer orders, preparing food, and processing payments during peak hours, maintaining a 78% customer satisfaction rating.
  • Assisted management in monitoring inventory levels and placing orders, ensuring that key ingredients remained stocked and minimizing supply shortages.

Affiliations

  • American Medical Informatics Association
  • Certified Safe Food Handler (Denver, 2019)
  • Hospitality Sales and Marketing Association International (HSMAI)
  • American Culinary Federation (ACF)
  • American Society of Safety Professionals
  • Jaycees
  • Certified Quick Service Restaurant Professional (CQSRO)
  • Participated in Drive-Thru Operational Excellence Initiative, 2023
  • Attendee, Annual Food Industry Leadership Conference
  • Bronze Level Participant in Beacon Labs Employee Recognition Program

Certifications

  • Workplace Hygiene and Safety Certificate
  • National Restaurant Association ServSafe Alcohol Certification
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Workplace Harassment & Discrimination Prevention Certification
  • Team Leadership Skills Certificate from category
  • Certified Public Accountant (CPA)
  • ServSafe
  • CompTIA Security+
  • Operational Excellence in Food Service Training

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