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Skills

  • Cash Handling
  • Organization
  • Method equipment
  • Table clearing
  • Process improvement
  • Time management
  • Food preparation and safety
  • Customer relationship management
  • Menu memorization
  • MS Office

Work Experiences

  • Built and maintained strong customer relationships.
  • Collaborated with restaurant managers.
  • Collaborated with metric customers to determine their needs and deliver system service.
  • Collaborated with teammates on complex orders.
  • Achieved a 3% increase in repeat business.
  • Gave out product samples, answered questions, and assisted customers in finding what they needed.
  • Built and maintained strong customer relationships, leading to a 3% increase in repeat business and tips.
  • Had an excellent attendance record and was always on time for work.
  • Addressed delivery concerns promptly.
  • Oversaw the delivery of category project by metric team, which resulted in initiative.

Summaries

  • With a strong foundation of service industry expertise, I am enthusiastic and personable.
  • Built customer loyalty through timely deliveries.
  • Collaborated with restaurants and dispatch during peak hours.
  • Prepared to contribute skills and knowledge to help the team succeed and improve customer satisfaction by providing effective dining support.
  • Food Courier with 16 years of experience who is enthusiastic and driven.
  • Adaptable and organized Food Courier, successfully coordinating with dispatch teams during peak hours to ensure on-time deliveries without compromising service standards.
  • Within Transportation, senior Food Courier and outstanding performer in risk assessment and data analysis.
  • Recognized on a regular basis for outstanding performance and contributions to the Transportation industry's success.
  • To foster customer satisfaction, highly skilled in providing excellent guest service and catering to seating preferences and special requests.
  • Adept at upselling.

Accomplishments

  • Collaborated with team of 7 in the development of system.
  • Successfully implemented a contactless delivery system during several months, ensuring compliance with health and safety regulations.
  • Utilized problem-solving skills to navigate roadblocks and unexpected traffic, resulting in a 84% decrease in late deliveries.
  • Implemented advanced navigation technology to improve accuracy of deliveries, reducing wrong-address incidents by 8 per month.
  • Achieved a 82% reduction in customer complaints by implementing a proactive notification system in collaboration with technical support.
  • Successfully executed deliveries for event orders, coordinating with vendors to manage logistics for orders up to 3 in a single shift.
  • Achieved 84% successful delivery rate during high-demand hours by streamlining order allocation and navigation processes.
  • Partnered with local restaurants and businesses to expand delivery range, contributing to a 36% sales increase.
  • Developed rapport with regular customers, increasing tips and overall job satisfaction, adding an average of 13% to weekly income.
  • Upskilled fellow team members on time management strategies, leading to a department-wide increase in delivery performance by 85%.

Affiliations

  • Food & Beverage Delivery Service Network
  • Association for Global Supply Chain Professionals
  • Regional Food Transporters Alliance - Portland
  • Association for Supply Chain Management (APICS)
  • American Institute for Service and Logistics Professionals
  • American Medical Informatics Association
  • Project Management Institute
  • Toastmasters
  • Freemason
  • Emergency Delivery Response and Safety Association

Certifications

  • CompTIA Security+
  • Urban Traffic Navigation Expertise Certification (UTNE) by Brightline
  • GPS and Fleet Tracking System Training by Power BI
  • Certified Food Courier Safety and Security by Lakeside Partners
  • Vehicle Inspection and Maintenance Best Practices Certification by initiative
  • Safe Food Handling Certification (SFHC) by Harbor & Co.
  • Road Safety Awareness Program by procedure
  • Effective Communication in Customer Service Certification
  • Apple Certified Associate (ACA)
  • Certified Multitasking Strategies for Delivery Agents by framework

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