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Skills

  • Customer service
  • Social media strategy and growth
  • Regulatory compliance
  • Customer retention strategy formulation
  • Quantitative market research
  • MS Office
  • Business operations
  • Budget analysis and cost-saving strategies
  • Automated reporting using Asana
  • Creative problem-solving

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assisted in auditing financial records.
  • Saved $14 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 23%-point carrier accuracy improvement.
  • Achieved results over a period of the past year.
  • Assessed operational efficiency of product, implementing changes that improved productivity by 19%.
  • Looked for industry trends on social media and through online sources.
  • Conducted a competitive analysis report.
  • Contributed to a 85% increase in brand engagement.

Summaries

  • Rotational Intern with 10 years of successful project management and client relations experience.
  • Achieved a 52% reduction in errors.
  • Advanced customer relationships within industries.
  • Committed to excellence.
  • Collaborative Rotational Intern with a focus on customer retention strategies that boosted rates by 36% within 18 months, ensuring long-term client partnerships.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Contributed to a $69,000 increase in revenue.
  • Adept at project management.
  • Automated key company reports.

Accomplishments

  • Collaborated with team of 16 in the development of framework.
  • Spearheaded a cost-reduction initiative by auditing supplier contracts, saving the company $17 within 18 months.
  • Optimized department budgets by tracking and eliminating unnecessary expenditures, resulting in a $12 cost reduction within 6 months.
  • Facilitated cross-department communication by leading weekly discussions with 13 teams, reducing project delays by 38%.
  • Successfully completed a time-sensitive project involving framework, managing a team of 12 to meet strict deadlines.
  • Proactively identified opportunities to automate workflows within product, leading to a 29% increase in overall productivity.
  • Engaged in an initiative to refine budget planning methods for Cedar Works across departments, resulting in 14% improvement in financial forecasting.
  • Assisted in the development of KPIs for tracking intern performance, which saw an increase of 29% in overall program quality.
  • Handled cost-benefit analysis for process, increasing transparency and oversight, which contributed to a budgetary saving of $2.
  • Participated in a cross-functional team to optimize resource allocation on a high-priority project, which came in 85% under budget.

Affiliations

  • International Association of Administrative Professionals
  • LinkedIn Career Advice Program Mentor
  • Women in Technology International (WITI)
  • Association for Supply Chain Management (ASCM) Member Since 2022
  • Lean Six Sigma Certification procedure - 2023
  • National Association of Sales Professionals (NASP)
  • National Small Business Association (NSBA)
  • Future Business Leaders of America (FBLA)
  • Rotary International
  • Project Management Institute (PMI) – the Southwest

Certifications

  • Certified Public Accountant (CPA)
  • Digital Marketing Associate Certification 2023 - Facebook/Meta Blueprint
  • Project Management Professional (PMP)
  • HubSpot Content Marketing Certification - 2017
  • Certified Internal Auditor (CIA) 2015 - The IIA
  • Certified Customer Success Manager (CCSM) Level 1 2015 - SuccessHACKER
  • ISO 9001 Quality Management Systems Lead Auditor – 2020
  • Adobe Certified Expert (ACE) Adobe Creative Suite 2017
  • Data Science Professional Certificate 2017 - Cedar Works
  • Agile Certified Practitioner (PMI-ACP) - 2018

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