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Skills

  • Fluent in Japanese
  • Food and beverage pairing
  • Serving Specifications
  • Flexible schedule
  • Inventory control
  • Equipment operation and maintenance
  • Memorizing product codes
  • Price memorization
  • Buffet setup and takedown
  • Service-oriented mindset

Work Experiences

  • Kept the kitchen clean and sanitary by following proper procedures and cleaning surfaces and equipment on a regular basis.
  • Trained service staff on wines, spirits, and cocktails to maximize revenue and maintain a stellar reputation for service.
  • Evaluated a 14 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Supported the needs of a 4-person wait staff who attended to the specific needs of countless customers on a daily basis for metric restaurant with social relevancy and intentionality.
  • Was in charge of successful bar service and operations for up to 17 guests per day.
  • Answered customers' questions, suggested items, and kept track of their orders.
  • Cashed out customers using cash registers and credit card machines, handling up to $11 in cash per event.
  • Organized and managed food service training for employees to learn about client relations, quality assurance, and client relations.
  • Was in charge of loading and unloading dirty dishes and utensils onto well-organized busing trays for quick cleaning and storage.
  • Implemented new promotional strategies that resulted in a significant increase in business over the course of 6 months.

Summaries

  • Excellent customer service and leadership skills are required to improve team performance and increase bar sales.
  • Innovative
  • Ambitious
  • Physically fit and energised, with a flexible schedule and a flexible mindset.
  • Small tables and large parties are both easily accommodated.
  • At process restaurant, creative floor leader with 5 years of experience serving 7 dinner guests.
  • Recognized for metric, hygienic habits, and dependability.
  • Focused on customer service
  • Versatile
  • Service-driven

Accomplishments

  • Consistently held the position of best performing store in the region.
  • Introduced a by-the-glass program for high-end wines, driving an additional $2 in profit within one year.
  • Revamped wine list to focus on organic and biodynamic selections, ahead of industry trends, increasing customer interest and related sales by 66%.
  • Designed a portfolio of wines to enhance a program-themed menu, leading to 5% customer satisfaction during promotional events.
  • Led a wine pairing class series, growing patron attendance by 45% and bringing in consistent monthly revenue from ticket sales.
  • Recognized for framework.
  • Created a rotating wine list based on seasonal availability, leading to a 55% increase in wine subscriptions and increased guest retention within one year.
  • Developed a mobile app for wine recommendations, increasing wine sales by 81% through accessible pairings and easy-to-navigate options.
  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Developed a new purchasing strategy that optimized the wine budget, reducing costs by 40% without compromising quality or customer satisfaction.

Affiliations

  • Association of Information Technology Professionals
  • Vineyard Team
  • International Council of Nurses
  • Lions Club
  • International Association of Administrative Professionals
  • Confrerie des Chevaliers du Tastevin
  • Wine & Spirit Education Trust (WSET)
  • South African Sommeliers Association
  • Wine Trade Guild of London
  • Australian Sommeliers Association

Certifications

  • Certified Sommelier by the Court of Master Sommeliers
  • OSHA: HACCP
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)
  • SafeServ certification: Food Handling
  • Wine MBA Program category
  • OSHA: Food Handling
  • Certified Protection Officer (CPO)
  • Certified Specialist of Spirits (CSS) by Society of Wine Educators

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