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Skills

  • Team management
  • Design Sprint Facilitation
  • Accessibility design (WCAG Compliance)
  • Collaboration with engineering teams using framework
  • Troubleshooting
  • Designing interactive prototypes with Tableau
  • Data-driven design decisions
  • Customer Journey Analysis
  • Stakeholder engagement
  • Procedure equipment

Work Experiences

  • Boosted company reputation significantly.
  • Advocated for user inclusion during product development.
  • Collaborated with cross-functional teams, including engineering and marketing, to deliver a product overhaul that resulted in $17 in new revenue.
  • Oversaw the delivery of process project by framework team, which resulted in method.
  • Achieved a 67% increase in customer retention.
  • Collaborated with initiative's design team.
  • Kept an eye on the workspace to ensure it was safe and free of debris.
  • Collaborated with system customers to determine their needs and deliver process service.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Advocated for inclusive design practices.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved site-wide improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Within Art and Design, senior Senior Product Designer and outstanding performer in performance reporting and cross-functional collaboration.
  • Contributed to a 67% rise in product adoption.
  • Cut development timelines by 85%.
  • I've worked with method software before.
  • Boosted customer retention by 28%.
  • Achieved a 43% increase in monthly active users.
  • Creative Senior Product Designer with a focus on data-driven design decisions, having improved user completion rates across complex workflows by 44%.

Accomplishments

  • Optimized checkout flow through A/B testing, reducing friction and improving checkout conversion rate by 43%.
  • Utilized ServiceNow to develop custom design systems, reducing redundancy in the design-to-development handoff process by 63%.
  • Collaborated with marketing to optimize landing page layout, increasing conversion rates by 22% in just two years.
  • Presented UX research findings to executive team, influencing strategic product decisions that resulted in a 52% increase in funding for procedure.
  • Standardized UX documentation process, reducing feedback review times by 47% and improving collaboration with development teams.
  • Collaborated closely with the data analytics team to identify pain points in user interactions, ultimately improving user satisfaction ratings by 49%.
  • Redesigned e-commerce product page layouts, resulting in a 54% increase in average order value among target customers.
  • Refined onboarding workflows through user testing iterations, achieving a 26% reduction in user drop-off.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led usability testing for Workday, identifying key improvements that reduced customer support tickets related to UI issues by 11%.

Affiliations

  • Design Leadership Foundation - Facilitated workshops on global design collaboration practices
  • Jaycees
  • AIGA (American Institute of Graphic Arts) - Presented case studies in 2018
  • Adobe Creative Residency - Mentored cohort of new designers to build brand consistency
  • DesignOps Summit - Presented a talk on streamlining product development cycles
  • The Visual Communication Design Association - Attended monthly meetups on branding and product design
  • Mentorship Program - framework Design Alumni Group, mentoring 18 students since 2020
  • User Experience Professionals Association (UXPA) - Participated in design thinking workshops
  • American Marketing Association
  • American Society of Safety Professionals

Certifications

  • Project Management Professional (PMP)
  • Human-Centered Design: an Introduction by ServiceNow (Coursera/IDEO)
  • Google UX Design Professional Certificate - 2023
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Human-Computer Interaction Specialist
  • SAFe 5 Agile Product & Solution Management
  • Certified Public Accountant (CPA)
  • Apple Certified Associate (ACA)
  • Certified Product Design Specialist for SaaS Power BI
  • Google Certified Professional Cloud Architect

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