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Skills

  • Customer service
  • Medical recordkeeping
  • Process improvement
  • Health and safety assessments
  • Insurance billing
  • Emotional support
  • Outpatient services
  • Active listening
  • Medication administration
  • Emergency Response

Work Experiences

  • Allowed for early detection of mental health declines.
  • Used Power BI to compile data gathered from various sources.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Applied trauma-informed care principles.
  • In charge of a large number of cases on a regular basis.
  • Achieved results over one year.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Established long and short-term therapeutic service goals to encourage patient progress.
  • Collaborated with multidisciplinary teams.

Summaries

  • Communicative and team-oriented, with SAP expertise.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Results-oriented Miscellaneous professional with strategic planning, data analysis, and strategic planning strengths.
  • A well-qualified case manager who can guide clients through the steps of career planning and help them develop their vocational skills.
  • Program and system have a proven track record.
  • Group Home Staff Member and team leader with 3 years of experience in framework settings.
  • Achieved a 15% improvement in staff performance through leadership in conflict resolution training programs, as recognized in 2021 assessments.
  • Miscellaneous student seeking hands-on experience through an internship in stakeholder engagement.
  • Accomplished in facilitating group therapy sessions that promote life skills development, offering residents valuable coping mechanisms in challenging situations.
  • Knowledge of Jira in depth, as well as client relations and strategic planning abilities.

Accomplishments

  • Adopted data-driven methods to evaluate behavior management plans, resulting in measurable improvements in resident conduct by 16%.
  • Trained newcomers in residential care techniques, leading to a reduction in staff turnover by 59% in several months.
  • Developed positive reinforcement techniques that reduced disruptive behavior in 16 residents, contributing to a more harmonious home environment.
  • Led emergency drills for staff and residents, improving response time during actual emergencies by 56%.
  • Produced daily reports on resident behaviors, which were used in quarterly assessments to inform personalized care adjustments.
  • Implemented stress management strategies that resulted in a 60% reduction in anxiety-related incidents among residents.
  • Achieved ITIL in crisis intervention and applied newly learned techniques to minimize incidents within the group home.
  • Led crisis intervention efforts for real-time emergencies, ensuring the safety of all residents and mitigating property damage on multiple occasions.
  • Reduced instances of interpersonal conflict among residents by 31% through mediation and de-escalation techniques.
  • Facilitated life skills workshops covering resume writing and mock interviews, with 18% of residents securing part-time employment post-training.

Affiliations

  • Member of the Association for Positive Behavior Support (APBS) to enhance behavior intervention plans for residents
  • Certified in Data-Driven Decision Making Practices for Special Needs Care through Cedar Works
  • Certified Residential Specialist through the National Alliance for Direct Support Professionals (NADSP)
  • Member of the Association of Community Living Professionals (ACLP) for ongoing development and networking
  • Accredited Certification in Autism and Developmental Disorder Support Skills from procedure
  • Received Cultural Competency Certification from initiative
  • Certified in Person-Centered Thinking training via framework
  • Received training in Applied Behavior Analysis (ABA) through category
  • Certified in Mandt System Training, specializing in relational skills and safe intervention techniques
  • Completed workshops on 'Youth and Family Crisis Intervention' hosted by category

Certifications

  • Certified Autism Specialist (CAS) - International Board of Credentialing and Continuing Education Standards (IBCCES)
  • Medication Administration Training (MAT) – North Carolina
  • Microsoft Office Specialist (MOS)
  • Certified Residential Care Supervisor (CRCS) – Illinois
  • Occupational Therapy Assistant Certification (OTA) – National Board for Certification in Occupational Therapy
  • Cisco Certified Network Associate (CCNA)
  • Google Certified Professional Cloud Architect
  • Apple Certified Associate (ACA)
  • Conflict Resolution and Mediation Professional Certification – system
  • Certified Dementia Practitioner (CDP) - National Council of Certified Dementia Practitioners

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