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Skills

  • Supervision
  • Help desk management
  • Team building
  • First Aid/CPR
  • Data encryption and security compliance
  • Initiative equipment
  • Infection control protocols
  • Biohazardous waste disposal
  • Incident Response Management
  • Safe sharps disposal

Work Experiences

  • Medical specimens were collected, prepared, and disposed of by me.
  • Decreased deployment time by 14 hours.
  • Coordinated efforts with external partners to install and configure Tableau, delivering the project $18 below budget.
  • Configured cloud infrastructure for SAP environments.
  • Configured cloud infrastructure for Jira environments, resulting in a 83% increase in system reliability.
  • Achieved a 48% reduction in downtime.
  • Boosted throughput by 23%.
  • Oversaw the delivery of program project by framework team, which resulted in metric.
  • Answered 15 calls per two years to help customers with their questions and concerns.
  • Designed a multi-layer security protocol to protect sensitive data leading to a 46% decrease in data breaches.

Summaries

  • Collaborative CS Technician specialized in resolving software-system compatibility issues.
  • Eager to add talent and leadership to the surgical team as it expands.
  • Achieved 84% increased scalability.
  • Boosted data transfer speeds by 78%.
  • Strengths in workflow optimization and performance reporting backed up by Miscellaneous training.
  • Cloud infrastructure expert with hands-on experience in configuring QuickBooks environments, increasing system reliability by 62%. Proven track record of optimizing cloud-based solutions for maximum uptime and performance.
  • Automated system monitoring processes.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Automation expert with extensive experience developing scripts to streamline IT operations and reduce manual workloads by 74%. Skilled in optimizing code for task efficiency.
  • Adaptable CS Technician with in-depth knowledge of cloud environments such as AWS and Azure, skilled in maintaining high availability and secure deployment. Proven ability to support dynamic, cloud-based infrastructures.

Accomplishments

  • Managed on-site disaster recovery operations, ensuring compliance with business continuity processes and reducing data loss by 33%.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained 6 of end-users on new software rollouts, boosting user adoption by 50% within the past year.
  • Created and maintained user documentation, reducing IT support requests by 60% within several months.
  • Documented and resolved standard which led to category.
  • Implemented LAN/WAN network configuration changes, resulting in improved bandwidth utilization by 33%.
  • Configured and maintained firewall settings, increasing the security posture of 6 servers and complying with ITIL industry standards.
  • Provided technical training and support to new hires, reducing onboarding time for IT-related tasks by 21%.
  • Led IT project to upgrade server infrastructure, increasing system efficiency and reducing downtime by 37%.

Affiliations

  • The Institute of IT Service Management (IITSM)
  • Certified Information Systems Security Professional (CISSP) Credential Holder
  • Lions Club
  • International Association of Computer Science and Information Technology (IACSIT)
  • Certified Ethical Hacker (CEH) - Holder
  • Project Management Institute (PMI) - IT Sector Member
  • Society of Government IT Employees (SGITE)
  • National Institute for Cybersecurity Careers and Studies (NICCS)
  • Microsoft Technology User Group
  • System Administrators Guild (SAGE)

Certifications

  • First Aid/CPR Certified
  • Project Management Professional (PMP)
  • Certified Wireless Security Professional (CWSP)
  • CompTIA A+ Certification
  • CompTIA Security+ Certification
  • CompTIA Network+ Certification
  • Red Hat Certified Engineer (RHCE)
  • Cisco Certified Network Professional (CCNP)
  • Certified Information Privacy Professional (CIPP/US)
  • ITIL® v4 Foundation Certification

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