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Skills

  • Power BI software
  • Metric equipment
  • Equipment maintenance
  • International sales support
  • Client relations strength
  • Cash handling and management
  • MS Office Suite
  • MS Office
  • CallSelect communication systems
  • Key holder experience

Work Experiences

  • Had planned ahead.
  • Kept track of everything.
  • Expressed gratitude for the business and invited and encouraged customers to return.
  • Helped with resident care planning by taking part in assessments, developing service plan goals, and keeping track of progress.
  • Was in charge of maintaining individual child records, program records, and various reports.
  • Calculated accurate sales prices for purchase transactions.
  • Trained 10 new employees in procedures and policies in order to improve team performance each quarter.
  • Translated for the entire 9-person team in order to meet the needs of Spanish-speaking customers.
  • Attended local, regional, and national trade shows for product development training as defined by territory needs.
  • Attended 17 team meetings to express my concerns and provide constructive feedback to others each month.

Summaries

  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Seasoned
  • Customer Service Representative with experience working in a fast-paced environment who is personable and deadline-oriented.
  • Versatile
  • Customer service and sales expert capable of recognizing customer needs and offering solutions to problems.
  • Motivated
  • Service-driven
  • Ambitious
  • Fun Activity Coordinator with a natural talent for creating routines and activities for kids of various ages and backgrounds.
  • Collaborate effectively in groups to generate innovative ideas and solutions to complex problems.

Accomplishments

  • Implemented mindfulness and wellness sessions, enhancing participants’ mental well-being by reducing reported stress levels by 34%.
  • Customer Follow-up: Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Collaborated with local community organizations to host service-driven events resulting in fundraising exceeding $14.
  • Facilitated a series of mental wellness workshops in partnership with Brightline, which saw participation rise by 70% over 6 months.
  • Achieved status as one of 11 top sales performers in the region comprised of 12 stores.
  • Increased sales 8% over several months.
  • Coordinated bi-weekly activity schedules and worked with diverse age groups, resulting in a 37% increase in overall participation.
  • Product Promotion: Up-sold products and motivated customers to upgrade current product plans.
  • Customer Relations: Earned highest marks for customer satisfaction, company-wide.
  • Introduced sensory stimulation activities tailored to residents with Alzheimer's, leading to a 36% reduction in anxiety behaviors.

Affiliations

  • Recreation and Adventure Programming Network
  • National Recreation and Park Association (NRPA)
  • Toastmasters
  • Association for Computing Machinery
  • Wellness and Health Promotions Association
  • Lions Club
  • Society for Healthcare Volunteer Leaders
  • Event Scheduling and Management Professionals Association
  • Association of Information Technology Professionals
  • International Council of Nurses

Certifications

  • Leadership Essentials Certificate
  • Google Certified Professional Cloud Architect
  • Event Planning Certificate - Summit Group
  • CompTIA A+ Technician
  • Certified Dementia Practitioner (CDP) - National Council of Certified Dementia Practitioners
  • Certified Activity Director (NCCAP) - National Certification Council for Activity Professionals
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified Professional in Aging Services Risk Management (CPASRM)
  • Certified Therapeutic Recreation Specialist (CTRS)
  • Customer Service Professional Certificate

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