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Skills

  • Office management
  • Managing office supply inventory
  • Medical Office Prospecting
  • Loan officer
  • Office installations
  • Office inventory management
  • Office production evaluation
  • Oracle Open Office
  • Skilled community-based case manager
  • Managerial Accounting

Work Experiences

  • Incoming calls were received, screened, and routed by me.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.
  • Was in charge of both the computer and physical filing systems.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Organized corporate and office conferences for company employees and guests.
  • Was in charge of billing, collection, and reporting for an office that generated over $8 per year.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Managed schedules and coordinated special projects.

Summaries

  • Team player who is methodical and detail-oriented and has expertise in stakeholder engagement.
  • Professional in office management and administration with 15 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • With 6 years of experience, I'm a meticulous Office Manager.
  • Demonstrating a high level of expertise in stakeholder engagement and risk assessment.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Professional who is friendly and energetic and has exceptional communication and prioritization skills.
  • Staff, resource, and day-to-day operations are well-coordinated by this expert.
  • Committed to effective communication and detail-oriented organization.
  • Senior Operations Administrator with 7+ years' of program field experience. Detail-oriented, organized and highly resourceful with strong decision-making and problem solving abilities.

Accomplishments

  • Revised office operational workflows, cutting downtime and increasing productivity by 24% over 4-month period.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and executed a comprehensive onboarding program for new employees, reducing time-to-productivity by 17%.
  • Implemented a document management system in Asana, reducing file retrieval time by 15% and improving overall office efficiency.
  • Managed budget approvals and tracked spending for office supplies and resources, reducing misallocation of funds by 66% over 5 months.
  • Negotiated service agreements with vendors ensuring cost reductions by 29% and an improvement in service quality.
  • Led the transition to a fully digital filing system, archiving over 8 files and transitioning the office to a paperless workflow.
  • Successfully maintained optimal staffing levels by coordinating administrative staff recruitment and retention programs, resulting in 36% increase in employee satisfaction scores.
  • Established office safety protocols in accordance with framework, resulting in zero workplace injuries during 2023 audit.
  • Reduced office operational costs by 54% by integrating energy-efficient office practices and renegotiating vendor contracts.

Affiliations

  • Member, Professional Office Managers of America (POMA)
  • Participant, Office Management Development Workshops 2017
  • Member, Business Management Professional Network
  • Certified Professional Secretary (CPS), International Association of Administrative Professionals (IAAP)
  • Lions Club
  • Affiliate, American Society of Administrative Professionals (ASAP)
  • Member, Certified Office Manager Program (COM)
  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • Affiliate, National Notary Association (NNA)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Executive Assistant Certification from International Association of Administrative Professionals (IAAP)
  • Certified ScrumMaster (CSM) for Office Workflow Optimization
  • Office Budgeting and Procurement Professional Certification Lakeside Partners
  • Certified Information Privacy Professional (CIPP)
  • Project Management Professional (PMP)
  • Certified New Manager (CNM) through Ironclad Systems
  • CompTIA A+ Technician
  • Google Workspace Certification – 2020
  • Certified in Organization Management (COM) by framework

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