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Skills

  • Microsoft Office Suite proficiency
  • Office supplies inventory management
  • Office management experience
  • Skilled community-based case manager
  • ISS Construction Manager
  • Office organization
  • Excellent managerial techniques
  • Office installations
  • Post office operations
  • Veterinary office administration

Work Experiences

  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Managed schedules and coordinated special projects.
  • Boosted team productivity by reorganizing office supplies and protocols.
  • Communicated with patients and answered their questions, requests for appointments, and billing concerns.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Compared vendor prices and bargained for the best deal.
  • Achieved maximum production while managing 8 employees and coaching new hires on company processes.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Used advanced skills and training to help multiple departments with their operational needs.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.

Summaries

  • Simultaneous office functions are organized, and administrative personnel are directed to meet the needs of metric professionals.
  • Reputation for dependability and effective budgeting.
  • Dedicated administrator with experience managing a wide range of needs in high-pressure, fast-paced environments.
  • Exceptional at coordinating, executing, and managing events, corporate meetings, and trade shows in the industry.
  • Personable Office Manager with in-depth knowledge of office management in team leadership.
  • Focused and meticulous, with a thorough understanding of accounting procedures for reconciliation and reporting.
  • Professional in office management and administration with 15 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • Professional with over 12 years of experience in operations management and advanced abilities in team building and workflow improvements.
  • Expert at prioritizing projects and leading staff initiatives to improve productivity.
  • Excellent financial, personnel, and clerical management skills.

Accomplishments

  • Collaborated with team of 5 in the development of system.
  • Improved customer response time by 34% through restructured call center workflows, resulting in higher customer satisfaction scores.
  • Organized and administered office supplies inventory system, resulting in a 32% reduction in supply costs.
  • Revised office operational workflows, cutting downtime and increasing productivity by 24% over 4-month period.
  • Set up and managed office-wide email archiving system, ensuring compliance with data retention policies and reducing search effort by 56%.
  • Successfully maintained optimal staffing levels by coordinating administrative staff recruitment and retention programs, resulting in 36% increase in employee satisfaction scores.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Graduated from system with honors in cross-functional collaboration, equipping me with the skills to efficiently manage office operations.
  • Resolved product issue through consumer testing.
  • Developed and executed a comprehensive onboarding program for new employees, reducing time-to-productivity by 17%.

Affiliations

  • Certified Administrative Professional (CAP), International Association of Administrative Professionals (IAAP)
  • Professional Association of Office Managers (PAOM)
  • Member, Business Networking International (BNI) Office Managers Chapter
  • American Society of Safety Professionals
  • Society of Human Resource Management
  • Member, The National Association of Female Executives (NAFE)
  • Participant, Office Management Development Workshops 2017
  • Member, Association of Executive and Administrative Professionals (AEAP)
  • Member, National Office Managers Association (NOMA)
  • Toastmasters

Certifications

  • Certified ScrumMaster (CSM) for Office Workflow Optimization
  • CRM Software Certification for Jira (e.g., Salesforce, HubSpot)
  • Fundamentals of Administrative Assistant (FOAA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Notary Public Certification - Chicago
  • Executive Assistant Certification from International Association of Administrative Professionals (IAAP)
  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • CompTIA A+ Technician
  • HubSpot Customer Relationship Manager (CRM) Specialist Certification

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