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Skills

  • Vendor management
  • Event planning and execution
  • Procedure equipment
  • Volunteer management
  • Fundraising strategy
  • Donor management software QuickBooks
  • Process improvement
  • Written and verbal communication
  • Team Leadership
  • Business operations

Work Experiences

  • Collaborated with external partners and volunteers.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Advanced program goals ahead of schedule.
  • Achieved program milestones.
  • Had an excellent attendance record and was always on time for work.
  • Was in charge of staff development, which included in-depth trainings, workshops, seminars, and other opportunities for learning.
  • Collaborated with category customers to determine their needs and deliver method service.
  • Achieved year-on-year growth of 83% in donated volunteer hours.
  • Devised and implemented a number of novel policies and strategies to help clients achieve self-sufficiency.
  • Analyzed volunteer contributions.

Summaries

  • Fluency in both Japanese and German.
  • Intelligent Social Services Director with experience in budgeting and program management.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborative problem solver with experience in volunteer recruitment, managing cross-functional teams, and designing strategies that reduced turnover by 84%.
  • Committed Lead Volunteer.
  • Consistently exceeded donor expectations.
  • Achieved a 35% reduction in idle time.
  • Boosted overall efficiency.
  • Lead Volunteer with 4 years of successful process improvement and strategic planning experience.
  • Coordinated large-scale events.

Accomplishments

  • Collaborated with team of 18 in the development of metric.
  • Automated reminders and scheduling for volunteers through Microsoft Excel, reducing no-show rates by 45% and optimizing event preparedness.
  • Initiated an internal survey program to assess volunteer experiences, driving a 52% increase in event satisfaction based on survey feedback.
  • Worked with data analysts to measure program outcomes, improving volunteer impact reporting by 26% through more accurate data collection methods.
  • Resolved product issue through consumer testing.
  • Monitored and evaluated volunteering outcomes, recommending improvements that led to Innovation Award recognition in 2020 for organizational impact and innovation.
  • Organized training workshops for new volunteers, leading to a 80% improvement in onboarding efficiency and overall readiness.
  • Led recruitment campaigns for volunteer programs, resulting in 35% growth in volunteer applications year-over-year.
  • Managed conflict resolution among volunteer teams, leading to a 65% increase in post-event volunteer satisfaction scores.
  • Established clear communication channels among remote volunteer teams operating in 10 locations, which improved task coordination and deadline adherence by 40%.

Affiliations

  • Regional Volunteer Coordinators Network Portland
  • Volunteer Advancement Pathway Training 2015
  • Rotary International
  • Mentorship Program Lead for procedure
  • Society of Women Engineers
  • Points of Light Foundation Volunteer Leadership Network
  • Association for Supply Chain Management (APICS)
  • Leadership in Non-Profit Management Certification Program ITIL
  • International Association of Administrative Professionals
  • Association for Computing Machinery

Certifications

  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • Program Evaluation and Impact Measurement for Nonprofits Certificate - standard
  • SHRM Certified Professional (SHRM-CP)
  • Certificate in Event Planning - method
  • Certificate in Nonprofit Marketing – metric
  • ServSafe
  • Volunteer Satisfaction & Retention Management Certificate - procedure
  • First Aid/CPR Certified
  • Nonprofit Budgeting and Financial Management Certificate - process

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