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Skills

  • First Aid/CPR
  • Data-driven decision making
  • Resource Allocation Optimization
  • Contract negotiation
  • Strategic planning
  • Business operations
  • Sales and marketing
  • Conflict resolution
  • Financial Management
  • Continuous improvement programs

Work Experiences

  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Addressed program pain points promptly.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Achieved cost savings of $25,000 for Beacon Labs.
  • Welcomed new members and established and updated memberships in Cedar Works process programs.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Assessed employee performance over a three years period and provided constructive feedback to help them improve.
  • Adjusted the client management program strategy.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.

Summaries

  • Motivated category manager with a track record of best practices and operations in the Miscellaneous.
  • Program Support Manager is a multi-talented Program Support Manager who is consistently rewarded for planning and operational improvements.
  • Program Support Manager who is proactive and meticulous, with over 13 years of experience in the system industry.
  • Expertise in technology and product development.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Data analysis, risk assessment, and process improvement are all well-trained.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Professional who is both energetic and poised.

Accomplishments

  • Led workforce strategy initiatives that decreased employee turnover by 32% and improved long-term retention through improved policies.
  • Re-engineered the project workflow process, reducing bottlenecks and delivering projects 14% faster than industry benchmarks.
  • Developed compliance checklists ensuring 38% adherence to industry standards, contributing to successful certification under Six Sigma.
  • Collaborated with team of 5 in the development of program.
  • Guided project teams in the adaption of agile methodologies, reducing project lead-time by 79% across 2 initiatives.
  • Identified and managed high-risk dependencies across 14 projects, preventing over $4 in financial penalties.
  • Documented and resolved metric which led to system.
  • Reduced contractual negotiation cycle times by 43% through the implementation of streamlined processes and stakeholder buy-in.
  • Facilitated cross-departmental communication to enhance project outcomes, increasing customer satisfaction by 48% over the past year.
  • Developed and executed a stakeholder engagement strategy that secured buy-in from senior leaders, resulting in faster program approval timelines.

Affiliations

  • Jaycees
  • National Association of Purchasing Management (NAPM) - Vendor Management Certificate 2018
  • Project Management Institute
  • Certification in Information Technology Infrastructure Library (ITIL) from Cedar Works 2019
  • International Public Management Association for Human Resources (IPMA-HR) - Employee Retention Workshop Attendee
  • Leadership Council Member of the International Public Management Network (IPMN)
  • Certified Program Management Professional (PgMP) through PMI 2022
  • International Association of Administrative Professionals
  • Corporate Programming Team Member for International Project Managers' Symposium Portland 2017
  • Organizational Change Management Association (OCMA) - Active Member

Certifications

  • Foundation Certificate in Business Analysis by BCS, The Chartered Institute for IT
  • Apple Certified Associate (ACA)
  • Risk Management Professional (PMI-RMP) by Project Management Institute (PMI)
  • Certified Information Security Manager (CISM) by ISACA
  • Certified Business Analysis Professional (CBAP)
  • Agile Certified Practitioner (PMI-ACP) by Project Management Institute (PMI)
  • Certified Information Systems Security Professional (CISSP) by (ISC)²
  • Certified Professional in Supply Management (CPSM) by Institute for Supply Management (ISM)
  • Certified ScrumMaster (CSM) by Scrum Alliance
  • Google Certified Professional Cloud Architect

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