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Skills

  • Project organization
  • Electronic parts catalog implementation
  • Cross-functional team collaboration
  • Forecasting and demand planning
  • Strong communication skills
  • MS Office
  • Budgets
  • Communications
  • Attention to detail
  • Operational improvement

Work Experiences

  • Achieved a district-level parts sales increase.
  • Educated customers about promotions to increase sales.
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
  • Achieved a 70% lift in part sales.
  • Taught newly hired District Parts Managers how to upsell using data analysis and workflow optimization, boosting job expertise within 18 months.
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Taught my team members how to use effective strategies to meet operational and sales goals.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
  • Built and maintained cohesive relationships with 15 key stakeholders, ensuring strategic goals for parts distribution were exceeded by 26%.

Summaries

  • Always looking for new ways to increase revenue and improve customer satisfaction.
  • Willing to put process improvement knowledge to work for a well-established company in the Miscellaneous sector.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved savings through warehouse consolidation.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved results within 8 months.
  • Clear understanding of process improvement and risk assessment as well as process improvement training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Supervisor with 8 years of experience leading talented salespeople who is results-oriented.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conducted market analysis that identified key growth opportunities, resulting in an 5 increase in revenue over 4 months.
  • Collaborated with cross-functional teams to launch system, streamlining inventory management, resulting in a 58% reduction in mis-picks.
  • Reduced return discrepancies by introducing a comprehensive audit process, driving customer satisfaction scores up by 38%.
  • Implemented demand forecasting tools, which led to a 70% reduction in excess inventory and a more efficient reorder process.
  • Improved forecast accuracy from 20% to 80% by incorporating advanced demand planning software.
  • Streamlined communication between the sales team and warehouse operations, achieving same-day shipping fulfillment rates of 33%.
  • Implemented continuous improvement initiatives that reduced district-wide waste by 35% and enhanced supply chain flow.
  • Developed and executed a supplier performance scorecard, raising overall vendor quality and reliability by 82%.
  • Instituted a continuous training program for sales and support teams, boosting district-wide customer satisfaction rates to 45%.

Affiliations

  • Supply Chain Council (SCC)
  • Association for Supply Chain Management (APICS)
  • American Production and Inventory Control Society (APICS)
  • National Tooling and Machining Association (NTMA)
  • American Marketing Association (AMA)
  • Fleet Maintenance Council of North America
  • Association for Supply Chain Management (ASCM)
  • Certified Automotive Parts Professional (CAPP) Scrum Master
  • Certified Distribution Manager (CDM) ITIL
  • Automotive Aftermarket Suppliers Association (AASA)

Certifications

  • Automotive Parts Operations Specialist Certificate - Harbor & Co.
  • Certified Parts Specialist (CPS) - National Automotive Parts Association (NAPA)
  • Automotive Management Institute (AMI) Accreditation
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Lean Six Sigma Green Belt Certification – Harbor & Co.
  • Project Management Professional (PMP)
  • ServSafe
  • Certified Business Analysis Professional (CBAP)
  • First Aid/CPR Certified

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