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Skills

  • Order accuracy
  • Exceptional time management skills
  • Patient care and physical therapy
  • i-channel contact center software
  • POS systems expert
  • Employee relations
  • Consistently meets sales goals
  • Strong interpersonal skills
  • Medicare and Medicaid eligibility
  • Preparation techniques

Work Experiences

  • Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.
  • Cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes were all frosted and iced by me.
  • Averaged 14 new customers per month, generating 8% of the team's revenue using the framework approach.
  • Meticulously and quickly documented all customer inquiries and comments.
  • Gained an in-depth understanding of product information and was able to provide knowledgeable responses to a variety of questions.
  • Responded to customer calls in a timely and professional manner.
  • Processed 10 invoices and mailed documentation to clients each two years.
  • Was in charge of overseeing and directing the processing of all merchandise and shipments.
  • Contributed to $3 in annual store sales per 18 months.
  • Kept the category and metric areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.

Summaries

  • Skilled at staff training and building rapport with clients.
  • Strengths in process improvement and project management backed up by Customer Service training.
  • Long hours are required to complete fast-paced work.
  • Successful Assistant Store Manager with 7 years of retail management experience.
  • Kitchen Worker who has a track record of consistently exceeding sales targets.
  • Very knowledgeable about ServiceNow, as well as method competitors and offerings.
  • Customer service and sales professionals who have improved customer retention rates and increased revenue have been successful.
  • Team player who is also a good communicator.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adobe Creative Suite and process techniques have been taught to me.

Accomplishments

  • Optimized kitchen inventory management through improved tracking systems, ensuring timely reordering and preventing stock shortages.
  • Participated in CPR/First Aid training and maintained a safe work environment, ensuring staff and customer welfare during kitchen operations.
  • Maintained a clean and organized kitchen station, contributing to overall staff productivity and positive health inspection scores.
  • Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Financial: Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Standard 11 WPM data entry rate, with 18% accuracy.
  • Trained new kitchen staff in safety compliance and hazard control, ensuring consistent team performance and operational safety standards.
  • Proactively troubleshooted minor equipment issues, reducing overall downtime by 58% during critical shifts.
  • Market Research: Performed an average of 80 follow-up phone calls per day to undercover customer needs and desires regarding product development, use and assistance.
  • Procedure Met and exceeded quotas generating 13+ calls per day on leads for software maintenance renewals. Served as communication link between engineering consultants, MIS management and staff.

Affiliations

  • American Marketing Association
  • Toastmasters
  • International Council of Nurses
  • First Aid and CPR Certification - 2022
  • Freemason
  • Completed Advanced Knife Skills Course - 2018
  • Association of Information Technology Professionals
  • Worldwide Hospitality and Culinary Education Association
  • ServSafe Certification - National Restaurant Association
  • Food and Beverage Management group Chicago

Certifications

  • Knife Skills Certification by standard
  • Certified Professional in Food Safety (CP-FS)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+
  • Certified Kitchen Housekeeping Professional
  • Food Allergy Certified by category
  • Diploma in Food and Beverage Services by system
  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • OSHA 10-Hour Certification for Food Safety

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