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Skills

  • POS systems expert
  • Consistently meets sales goals
  • Employee relations
  • Goal-oriented
  • Key holder experience
  • Strong interpersonal skills
  • Fluent in Mandarin
  • Merchandising
  • Cash handling and management
  • Budgets

Work Experiences

  • Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests.
  • Cleaned and sanitized all work surfaces in between food preparations to avoid cross-contamination and adhere to food safety regulations.
  • Was in charge of answering customer questions about merchandise and pricing.
  • Completed physical inventory counts each one year.
  • Assisted wait staff and other members of the team in completing tasks.
  • Prepared ingredients and restocked supplies in preparation for anticipated busy periods during downtimes.
  • Gained an in-depth understanding of product information and was able to provide knowledgeable responses to a variety of questions.
  • Adhered to established merchandising guidelines, which included window, sales floor, and promotional displays.
  • Kept the category and metric areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Meticulously and quickly documented all customer inquiries and comments.

Summaries

  • Expert in fine dining and cheese, as well as extensive wine knowledge.
  • Customer service-oriented team player who excels at building relationships and fostering long-term loyalty.
  • Strong mathematical aptitude and a flexible schedule
  • Customer service-oriented team player who excels at building relationships and fostering patron loyalty.
  • In support of all best-in-class service initiatives, demonstrated 8 years of consistent productivity, attention to detail, and remarkable work ethic.
  • Strengths in process improvement and project management backed up by Customer Service training.
  • Professional in retail sales with experience in product placement and merchandising.
  • Kitchen Worker is an outgoing individual who excels at customer satisfaction and retention.
  • Long hours are required to complete fast-paced work.
  • Kitchen Worker proactive with experience in providing support and resolving customer complaints.

Accomplishments

  • Utilized FIFO food storage methods, reducing kitchen waste by 68% and helping save the business $9 annually.
  • Supported kitchen team in daily operations, maximizing output despite limited resources and contributing to a 51% increase in productivity.
  • Participated in CPR/First Aid training and maintained a safe work environment, ensuring staff and customer welfare during kitchen operations.
  • Prepared varied, balanced, and visually appealing menu items that matched specific customer dietary requests, earning positive reviews.
  • Monitored and reported any kitchen equipment malfunctions to management in a timely manner to prevent service disruptions.
  • Telephone Service: Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Assisted with the preparation of meals for special events serving 4 guests, ensuring all dietary needs were met and food presentation was top-quality.
  • Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Maintained a clean and organized kitchen station, contributing to overall staff productivity and positive health inspection scores.
  • Procedure Met and exceeded quotas generating 13+ calls per day on leads for software maintenance renewals. Served as communication link between engineering consultants, MIS management and staff.

Affiliations

  • Association of Information Technology Professionals
  • Jaycees
  • Completed Advanced Knife Skills Course - 2018
  • Certified Forklift Driver - 2024
  • Freemason
  • Global Association for Food Protection
  • Member - Catering Professionals Network
  • Professional Kitchen Equipment Maintenance Certification
  • Certified Professional Food Manager (CPFM)
  • Certified Food Protection Manager Program - Columbus

Certifications

  • Occupational Health and Safety Training for Hospitality by procedure
  • Sales Manager Certificate
  • ServSafe Food Handler Certification
  • First Aid/CPR Certified
  • CompTIA Security+
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • Certificate in Commercial Cooking Level 1 by metric
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Nutrition and Foodservice Professional (CNFP)

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