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Skills

  • Lookout kit
  • AAA experience
  • Customer service-oriented
  • First aid certified
  • Heavy industrial equipment
  • Superior negotiation skills
  • Flatbed truck expertise
  • APICS Certified Supply Chain Professional
  • Automotive logistics and procedures
  • Over-the-road transportation

Work Experiences

  • Assisted an average of 12 passengers daily, managing transportation requirements for varied groups, including business travelers, tourists, and community events.
  • Kept the shuttle clean and tidy for the comfort of the passengers.
  • Operated with caution and skill to avoid accidents and delays.
  • Addressed last-minute route changes.
  • Assisted with inventory management suited for transport vehicles, ensuring shuttle equipment and emergency supplies were consistently stocked and accessible.
  • Assisted with onboarding seasonal transport staff, leading to efficient scaling during peak periods and meeting an increase in demand by 71%.
  • Developed and nurtured strong customer relationships through interpersonal, active listening, and process skills.
  • Inspected the vehicle before and after trips, logging and reporting mechanical issues to avoid dangerous situations.
  • Achieved 3 consecutive accident-free months.
  • Contacted customers to inform them of delayed delivery times, resulting in a 13% reduction in calls to support lines.

Summaries

  • Motivated Shuttle Driver with a spotless driving record and over 11 years of experience in the transportation industry.
  • Recognized on a regular basis for outstanding performance and contributions to the Transportation industry's success.
  • Team player who is dedicated to the company's success.
  • Top-producing salesperson and industry expert in Transportation.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Relationship-building, conflict-resolution, and communication abilities are all important.
  • Shuttle Driver is a multi-talented Shuttle Driver who is consistently rewarded for planning and operational improvements.
  • Exceptional awareness of changing road and traffic conditions.
  • Since 2022, I've been a specialist in RF and WMS systems, as well as a Certified Fall Protection Trainer.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.

Accomplishments

  • Completed 2 consecutive trips without accident or incident, ensuring 100% compliance with DOT safety regulations.
  • Improved
  • Marketing: Implemented marketing strategies which resulted in framework growth of customer base.
  • Won
  • Developed
  • Design: Responsible for creative design for prominent metric.
  • Monitored
  • Recommended
  • Solved
  • Documented

Affiliations

  • Society of Human Resource Management
  • Society of Automotive Engineers (SAE) - Membership supporting ongoing education on vehicle mechanics and improvements in shuttle design.
  • Defensive Driving Association (DDA) - Completed standard on defensive driving techniques for urban areas or hazardous conditions.
  • Global Fleet Champions Network - Member contributing to safe and efficient operations in fleet management and professional driving.
  • Society of Women Engineers
  • Transportation Workers Union of America (TWU) - Ongoing member focused on improving labor rights in the transport industry.
  • Road Transport Industry Training Board (RTITB) - Trained and certified for efficient management of shuttle services and operations.
  • Association for Certified Commercial Drivers (ACCD) - Achieved accreditation for advanced driving techniques through 2024 training.
  • Lions Club
  • Project Management Institute

Certifications

  • Certified Passenger Assistance Specialist (PASS)
  • Driver Risk Management Certification
  • Wheelchair Securement Training Certification
  • Google Certified Professional Cloud Architect
  • Advanced Driver Education Certification
  • First Aid/CPR Certified
  • Hours of Service (HOS) Compliance Training
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Fleet Safety Management Certificate

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