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Skills

  • Dinner service planning
  • Package labeling
  • Public speaking and presentations
  • Process implementation
  • Initiative equipment
  • First Aid/CPR
  • Food preparation
  • Materials preparation
  • Interpersonal and written communication
  • Data-driven decision making

Work Experiences

  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Achieved a 32% success rate in students meeting academic goals.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Achieved a 24% increase in targeted student support funding.
  • Communicated with customers to confirm information, complete necessary paperwork, and fulfill specific requests.
  • Advised students in Miscellaneous on course selection and career paths, helping 3 students secure internships with top organizations across Chicago.
  • Achieved a 74% increase in retention.
  • Achieved a 20% increase in program effectiveness.

Summaries

  • Boosted student engagement by 63%.
  • Client-centered with strategic planning training.
  • Achieved results within the program’s first one year.
  • Aspiring Program Advisor with 12 years of experience.
  • Program Advisor is a multi-talented Program Advisor who is consistently rewarded for planning and operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved retention improvement of 63%.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Guided
  • Integrated
  • Won
  • Documented and resolved program which led to procedure.
  • Created individualized plans for at-risk students, helping to increase their GPA by an average of 12% over two years.
  • Advised
  • Solved
  • Documented
  • Consulted
  • Proposed

Affiliations

  • International Council of Nurses
  • National Career Development Association (NCDA) Certification
  • Institute of Higher Education Policy (IHEP) Collaborative Researcher
  • National Society for Experiential Education (NSEE) Member
  • Association for Computing Machinery
  • Academic Advisor Consortium Participant for Multicultural Student Success
  • Advisory Board Member for Diversity and Inclusion Education with program
  • Association of Information Technology Professionals
  • Toastmasters
  • American Medical Informatics Association

Certifications

  • Certified Educational Program Planner (CEPP)
  • Complete Soft Skills Development Certification
  • Salesforce
  • Certified Higher Education Professional (CHEP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Peer Educator Trainer (CPE)
  • Data Driven Decision Making for Educators Certificate Beacon Labs
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)

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