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Skills

  • Corporate communication skills
  • Advanced calendar management
  • Problem resolution
  • First Aid/CPR
  • Cross-functional team coordination
  • Event planning and execution
  • Crisis management and issue resolution
  • Team management
  • Expense tracking and report generation
  • Supervision

Work Experiences

  • Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on stakeholder engagement and strategic planning.
  • Collaborated with the marketing department to organize office-related public relations events, improving company visibility in Denver.
  • Achieved results within two years.
  • Achieved savings of $11.
  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.
  • Achieved a President's Club for excellent multitasking by effectively managing daily front-office operations while assisting with corporate initiatives.
  • Completed 10 employees' bi-weekly payroll.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • In fast-paced environments, this tireless team player is known for remaining poised and calm.
  • These abilities, as well as a strong work ethic, are available.
  • Within Customer Service, senior Front End Office Manager and outstanding performer in team leadership and stakeholder engagement.
  • Front End Office Manager with 5 years of successful team leadership and performance reporting experience.
  • Japanese and Spanish are both conversational.
  • With 7 years of Customer Service experience, I am a well-organized Administrative professional with excellent multitasking abilities.
  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.
  • Highly skilled in cross-functional collaboration terminology, as well as departmental payroll, budgeting, and AP/AR activities.
  • In process, procedure, and policy improvement initiatives, the adroit professional exemplifies multidisciplinary managerial skill.

Accomplishments

  • Maintained and updated payroll system administration, ensuring timely and accurate employee compensation in compliance with company policies.
  • Led front desk security initiative that implemented new protocols, resulting in 84% fewer security breaches.
  • Ensured remote team compliance with corporate standards by implementing virtual tracking systems, aiding in seamless operations across multiple offices.
  • Effectively managed payroll system for 10 employees, ensuring zero errors in processing and timely delivery of payments.
  • Led communication efforts for company-wide corporate events and announcements, reaching 10 employees across multiple locations with no delays.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Overhauled customer check-in system, streamlining the reception process, and improved client engagement by 48%.
  • Revamped front desk processes, enhancing receptionist workflow and resulting in a 73% improvement in productivity within the first 7 months.
  • Reduced office supply costs by 38% annually by negotiating with vendors and creating efficient inventory management processes.
  • Assisted executive team in maintaining conflict-free scheduling of 5 meetings and international travel itineraries, ensuring seamless business operations across multiple time zones.

Affiliations

  • Customer Experience Professionals Association (CXPA)
  • National Association for Office Managers and Administrators
  • Project Management Institute (PMI)
  • National Society of Leadership and Success (NSLS)
  • Administrative Professionals Conference (APC)
  • International Customer Service Association (ICSA)
  • Office Management Certification through ASU's Certified Program (CPOM)
  • Administrative Professionals Day Event Chairperson
  • Jaycees
  • Society of Women Engineers

Certifications

  • CPHQ Certified - Certified Professional in Healthcare Quality
  • Digital Productivity Professional Certification
  • Financial Management for Nonprofit Organizations Certificate
  • Certified Administrative Office Manager (CAOM)
  • Salesforce
  • Time Management and Prioritization Certification
  • ServSafe
  • Certified Facility Manager (CFM)
  • First Aid/CPR Certified
  • CompTIA A+ Technician

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