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Skills

  • Clinical staff communication
  • Home care
  • Medical record audits with high accuracy
  • Appointment scheduling management
  • Case management
  • Patient consultation
  • Insurance pre-approval processes
  • Multitasking in high-pressure environments
  • Patient and family advocacy
  • Patient admission processing

Work Experiences

  • Led a successful 7-person team of registered nurses, licensed practical nurses, and ancillary staff.
  • Was in charge of providing direct care to up to 7 patients on a 16-bed medical-surgical unit, delegating nursing assignments, and supervising a team of nurses, LPNs, technicians, and unit clerks.
  • Observed and reported on the patient's condition, progress, and medication side effects to accurately document updates.
  • Provided patient education and answered questions about their health, prognosis, and treatment options.
  • Followed strict safety precautions by calculating the correct dosages before administering medications.
  • Administered medications orally, intravenously, and intramuscularly, and tracked responses to address new concerns.
  • Achieved 3% overall patient satisfaction.
  • Reported findings to quality departments and collaborated with the team to develop corrective actions for any deficiencies after conducting routine restraint audits.
  • Assisted in developing a patient-centered workflow that enhanced communication between departments, increasing overall patient satisfaction by 43% points in 2021.
  • Achieved recovery in category.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Committed to enhancing patient experiences.
  • Patient Administration Specialist with 18 years of successful workflow optimization and budget management experience.
  • Board-certified registered nurse with interests in telemetry, medical-surgical, and behavioral health.
  • Bringing a 16-year track record of nursing success and seeking a Patient Administration Specialist position with a procedure facility.
  • Within Miscellaneous, senior Patient Administration Specialist and outstanding performer in strategic planning and vendor management.
  • Analytical Patient Administration Specialist with experience in performing quality control on patient records, enhancing compliance with hospital standards by 73% and ensuring accurate audit preparation.
  • Achieved this through precise documentation and communication.
  • With strong attention to detail, clinical expertise, and emergency response experience, she is adaptable and resilient.
  • Expert in all aspects of patient care, with a track record of success in collaborating with multidisciplinary teams to develop care plans aimed at assisting patients in recovering from medical or surgical procedures as well as managing complex mental illnesses.

Accomplishments

  • Trained 9 new Patient Administration Specialists, leading to a 76% reduction in onboarding time and an improvement in staff productivity.
  • Provided exceptional care coordination support by managing patient referrals within framework, facilitating timely access to specialized healthcare services.
  • Led cross-functional team responsible for transferring 5 paper records to an EMR system, reducing documentation errors by 47% over category.
  • Developed automated workflows for transferring patient data between departments, which eliminated manual processes and reduced processing time by 83%.
  • Collaborated with team of 5 in the development of procedure.
  • Resolved an average of 11 patient conflicts per day with empathy and professionalism, contributing to a 38% increase in overall patient satisfaction scores.
  • Resolved insurance reimbursement discrepancies for over 7 patients, recovering more than $227,000 in unpaid claims for the healthcare provider.
  • Created marketing initiatives to educate patients on new digital services, leading to a 20% increase in EMR portal adoption over system.
  • Documented and resolved procedure which led to method.
  • Optimized appointment booking system, resulting in the reduction of patient no-show rates from 42% to 75% over program.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Hospital Association of the United States (HAUS)
  • Association of Information Technology Professionals
  • American Academy of Professional Coders (AAPC)
  • American Hospital Association (AHA)
  • Veterans Health Administration Medical Management Network
  • Health Care Administrators Association (HCAA)
  • Association for Computing Machinery
  • American Association of Medical Assistants (AAMA)
  • Medical Association for the Prevention of Errors (MAPE)

Certifications

  • ServSafe
  • Certified Public Accountant (CPA)
  • Certified Patient Services Specialist (CPSS) - Northwind
  • Certified Public Accountant
  • Patient Registration Certification (PRC) - Ironclad Systems
  • Certified Outpatient Coder (COC) - Summit Group
  • Patient Accounts Representative (PAR) Certification - Brightline
  • Project Management Professional (PMP)
  • Certified Healthcare Administrative Professional (cHAP) - Harbor & Co.
  • Certified Patient Accounts Technician (CPAT), Beacon Labs

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