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Skills

  • RFI Scanners
  • Conflict resolution with clients and staff
  • Adaptability in a dynamic work environment
  • Group classes
  • Fitness Challenge Organization
  • Inventory management
  • Project organization
  • Team management
  • Customer retention strategies
  • Corporate wellness program leadership

Work Experiences

  • Achieved a 47% decrease in reported injuries.
  • Finished metric of project, which resulted in framework.
  • Catered to a diverse client base.
  • Saved money by developing functional solutions to process problems.
  • Achieved 43% faster client recovery times.
  • Straightened and cleaned the fitness floor to promote the facility's fresh and professional image.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Analyzed customer feedback.
  • Achieved revenue growth over three years.
  • Analyzed customer feedback and incorporated suggestions into ongoing fitness programs, increasing client satisfaction to 41%

Summaries

  • Looking forward to taking on a new challenge with a successful team.
  • Fitness Program Manager is a hardworking and dependable Fitness Program Manager who excels at budget management and strategic planning.
  • Active leader with excellent communication and collaboration skills.
  • Achieved 3 new memberships in several months.
  • Standard and category have a proven track record.
  • Achieved a 60% reduction in facility-related injuries.
  • Committed to staying in top physical shape and making sound decisions.
  • Accomplished in group fitness and team management, consistently elevating instructor performance by 36% and creating a positive, motivating atmosphere for staff and clients alike.
  • Achieved 40% increase through refined marketing campaigns.
  • Achieved consistent 38% increases in member retention.

Accomplishments

  • Trained and developed staff in using Asana, increasing client satisfaction and reducing technical issues by 68% across all group classes.
  • Initiated and grew client engagement on a company-wide fitness app by 17% through user-centric onboarding and instructor-led virtual classes.
  • Implemented an instructor certification process that raised instructor performance ratings by 16% and increased client satisfaction.
  • Planned and executed online fitness challenges, attracting 12 new participants and generating awareness through digital marketing efforts.
  • Developed a personal trainer mentorship program that led to 3 trainers receiving advanced certifications and maintaining a 31% retention rate.
  • Coordinated specialty fitness events for online audiences, reaching 17+ participants in 2017, enhancing brand visibility and increasing online signups.
  • Designed client retention strategies that enhanced lifetime membership value by 34% and improved upgrade rates to elite memberships.
  • Managed a diverse team of fitness professionals, improving leadership effectiveness and operational efficiency by 84% over 6 months.
  • Established a scalable group trainer evaluation protocol based on key performance indicators, improving client satisfaction rates by 20% over the past year.
  • Executed targeted online promotions through social media channels, generating a membership inquiry rate increase of 43%.

Affiliations

  • Certified Functional Aging Specialist, Functional Aging Institute metric
  • Certified Barre Instructor, Barre Intensity procedure
  • Certified Personal Trainer, National Academy of Sports Medicine (NASM) procedure
  • Certified Group Fitness Instructor, Aerobics and Fitness Association of America (AFAA) category
  • Member, International Strength and Conditioning Association (ISCA) metric
  • Certified Indoor Cycling Instructor, Schwinn Cycling system
  • Certified Spinning Instructor, Mad Dogg Athletics framework
  • Certified Cancer Exercise Specialist, The Cancer Exercise Training Institute program
  • Certified Yoga Instructor, Yoga Alliance system
  • Affiliate, Functional Movement Systems (FMS) metric

Certifications

  • TRX Suspension Training Instructor Certification
  • Yoga Instructor Certification (RYT 200-Hour) - procedure
  • American Academy of Financial Management (AAFM)
  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • Cycling Instructor Certification - system
  • Association for Project Management (APM)
  • Certified Sports Nutritionist - International Society of Sports Nutrition (ISSN)
  • CompTIA A+ Technician
  • ServSafe

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