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Skills

  • Adaptability to Change in Fast-Paced Settings
  • Inventory Forecasting for Seasonal Trends
  • Conflict Resolution Amongst Staff
  • Customer retention strategies
  • Advanced Spreadsheet and Reporting Tools (e.g., Excel)
  • Loss prevention techniques
  • Team leadership and supervision
  • Event Sales Strategy Implementation
  • Customer Satisfaction Enhancement
  • Customer feedback and survey management

Work Experiences

  • Drafted end-of-day inventory and sales reports, identifying trends that helped optimize future purchase orders.
  • Devised staff incentive programs.
  • Conducted routine audits.
  • Achieved Employee of the Year for innovation in 2017.
  • Directed safety protocols during high-stress events, ensuring overall employee and customer safety with zero incidents reported.
  • Achieved sales growth compared to the previous quarter.
  • Achieved a 54% reduction in operational costs.
  • Collaborated with local breweries and food vendors.
  • Achieved 48% revenue growth year-over-year.
  • Boosted unique item sales by 80%.

Summaries

  • Decreased food waste by 38%.
  • Achieved zero safety or health violations.
  • Contributed to consistent revenue growth across events.
  • Boosted daily sales by 35%.
  • Decreased supply costs by $11 annually.
  • Achieved zero health-related incidents in 2023.
  • Dedicated to ensuring compliance with food safety and sanitation standards, contributing to 2018 of zero health violations.
  • Contributed to overall financial accountability.
  • Boosted concession sales.
  • Contributed to an Excellence Award in sales excellence.

Accomplishments

  • Implemented a digital ordering system that sped up transaction times by 67% and reduced customer wait times during peak periods.
  • Led response to customer service incidents, achieving a 17% rate of positive resolutions and exceeding company targets for complaint resolution.
  • Coordinated with Concessions Stand Manager to introduce sustainable packaging options, reducing waste by 77% and improving company’s green initiatives.
  • Improved concession quality controls and reduced average service time per transaction by 8 seconds, contributing to a higher average daily sales volume.
  • Analyzed customer feedback to improve service offerings, resulting in a 61% enhancement in overall customer experience ratings.
  • Directed the launch of a mobile payment system, reducing average transaction time by 6 minutes per customer and increasing throughput during peak hours.
  • Enhanced the efficiency of cash handling protocols, reducing cash variances to under $4 per shift across all locations.
  • Implemented cross-training programs which empowered staff to handle multiple roles, improving shift flexibility and decreasing labor-related bottlenecks.
  • Helped navigate compliance with local health guidelines while operating at reduced capacity, resulting in zero non-compliance citations in 2015.
  • Managed real-time transaction logging through Adobe Creative Suite, allowing for accurate sales data reviews and improving daily sales reporting accuracy by 41%.

Affiliations

  • Institute of Hospitality (IH) - Engaged in exchange programs on leadership in fast-paced operational environments.
  • Certified Venue Professional (CVP) - Achieved in 2024, specializing in optimizing venue revenues through concessions and hospitality innovations.
  • Financial Operations Network in Hospitality (FONH) - Engaged in peer discussions on finances and cost-control in event-driven businesses.
  • Business Management Leadership Network (BMLN) - Network affiliate focusing on cross-industry strategies for operational cost management.
  • Culinary Arts Management Association (CAMA) - Engaged in workshops focused on improving team efficacy and service delivery.
  • International Association of Venue Managers (IAVM) - Active participant in sessions on operational efficiencies for food and beverage management.
  • Event Planners Association (EPA) - Involvement in regional conferences focusing on crowd management and vendor coordination.
  • American Culinary Federation (ACF) - Participant in professional development programs on food quality and customer service excellence.
  • Certified Foodservice Professional (CFSP) - Attained Six Sigma, specializing in maintaining food safety standards in high-volume environments.
  • Foodservice Advisory Council (FAC) - Active participant in providing best practices for event-based foodservice planning and vendor relations.

Certifications

  • Certified Food Protection Professional (CFPP) - Cedar Works
  • Supply Chain Management Certificate - Brightline
  • Certificate in Food Cost Management – Lakeside Partners
  • Certified Hospitality and Tourism Professional (CHTP) – Cedar Works
  • First Aid/CPR Certification - 2022
  • Customer Experience and Satisfaction Certification – Cedar Works
  • Certified in Inventory and Production Control (CIPPC) – Northwind
  • HACCP Certification (Hazard Analysis and Critical Control Points)
  • Food Protection Certification Level 2 – Columbus
  • Certified in Foodservice Management (CFM) - Northwind

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