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Skills

  • Demand Forecasting for High-Traffic Events
  • Advanced Spreadsheet and Reporting Tools (e.g., Excel)
  • Sales growth strategy development
  • Conflict resolution and problem-solving
  • Food Supply Chain Management
  • Inventory Forecasting for Seasonal Trends
  • Time management and prioritization
  • Sales Growth and Target Achievement
  • Workplace safety and risk management
  • Vendor negotiation and relationship management

Work Experiences

  • Boosted productivity by 30% at large crowd events.
  • Achieved sales growth compared to the previous quarter.
  • Achieved a 54% reduction in operational costs.
  • Achieved zero violations for 2020.
  • Drafted end-of-day sales reports.
  • Designed comprehensive staff evaluation metrics to improve performance, leading to a 42% uplift in customer service ratings.
  • Consistently met monthly sales targets.
  • Drafted end-of-day inventory reports.
  • Created and implemented a training program to onboard new employees, reducing onboarding time by 65% while increasing staff competency.
  • Consistently met daily sales targets.

Summaries

  • Accomplished manager with expertise in inventory control, reducing overstock and waste by 85% through strategic stock management and forecasting.
  • Achieved a 51% reduction in product waste.
  • Award-winning manager recognized with Employee of the Year in 2017 for boosting concession sales and overall profitability across events.
  • Contributed to an Excellence Award in sales excellence.
  • Achieved outstanding concession performance.
  • Conducted sales analysis.
  • Aligned product offerings with consumer preferences.
  • Data-driven Concessions Stand Manager with expertise in financial reporting and demand forecasting, contributing to consistent revenue growth across events.
  • Contributed to overall financial accountability.
  • Dedicated to creating a positive customer experience, resolving issues promptly and maintaining satisfaction rates of over 71% across all events.

Accomplishments

  • Developed a reward-based employee incentive program that improved performance and contributed to a Employee of the Year from Lakeside Partners in 2024.
  • Managed a team of 8 employees to deliver timely customer service during events hosting up to 3 attendees, achieving customer satisfaction rates of 68%
  • Led response to customer service incidents, achieving a 17% rate of positive resolutions and exceeding company targets for complaint resolution.
  • Revamped employee training programs to align with regulatory requirements, achieving perfect health inspection scores for 15 consecutive years.
  • Created post-event sales reports with actionable insights, driving improvements in preparation strategy that reduced product overstock by 48%.
  • Instituted a regular performance evaluation and feedback system, improving staff efficiency and reducing customer complaints by 34%.
  • Collaborated with marketing team to develop event-specific promotions that resulted in a 37% increase in customer foot traffic.
  • Analyzed customer feedback to improve service offerings, resulting in a 61% enhancement in overall customer experience ratings.
  • Established standardized inventory replenishment protocols, reducing out-of-stock instances by 32% during high-demand periods.
  • Led a comprehensive staff retraining program, improving individual performance metrics and decreasing employee turnover by 66% over the past year.

Affiliations

  • International Institute of Food and Beverage Managers (IIFBM) - Contributed to whitepapers on staffing models that reduce labor costs.
  • Event Planners Association (EPA) - Involvement in regional conferences focusing on crowd management and vendor coordination.
  • Certified Foodservice Professional (CFSP) - Attained Six Sigma, specializing in maintaining food safety standards in high-volume environments.
  • American Institute of Food Distribution Executives (AIFDE) - Collaborated on studies to enhance venue product offerings and operational efficiency.
  • National Restaurant Association (NRA) - Participated in cost-saving initiative studies and member events prioritizing profitability improvement.
  • National Association of Collegiate Concessions Management (NACCM) - Member, attending conferences on sports venue concession trends.
  • Institute of Hospitality (IH) - Engaged in exchange programs on leadership in fast-paced operational environments.
  • Certified Special Events Professional (CSEP) - Earned certification in 2022, reflecting expertise in comprehensive event operations, including food services.
  • American Culinary Federation (ACF) - Participant in professional development programs on food quality and customer service excellence.
  • Certified Hospitality Supervisor (CHS) - Accredited in 2024, specializing in staff management for event and hospitality settings.

Certifications

  • First Aid/CPR Certification - 2022
  • Certified Business Negotiator (CBN) – Harbor & Co.
  • Supply Chain Management Certificate - Brightline
  • Cash Handling and Financial Accountability Certification – 2016
  • Customer Experience and Satisfaction Certification – Cedar Works
  • Emergency Action Plan (EAP) Certification – Georgia
  • OSHA Food Service Safety Training Certificate – 2023
  • ServSafe Manager Certification - National Restaurant Association
  • Food Safety Handler Certification - Brightline
  • Food Protection Manager Certification - Beacon Labs

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