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Skills

  • Business processes and procedures
  • First Aid/CPR
  • Problem resolution
  • Organization
  • Supervision
  • Data Entry and Record Keeping
  • Strong organizational skills
  • Business operations
  • Relationship development
  • Returns pickup

Work Experiences

  • Created an efficient system for communicating with clients via phone and email, improving client satisfaction scores by 38%.
  • Consolidated couriers and delivery requests.
  • Was in charge of receiving, storing, identifying, and delivering category products to 2 clients.
  • Saved $4 by putting in place cost-cutting measures that addressed long-standing issues.
  • Contributed to winning 5 high-profile cases.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Transported SAP to 6 months customer locations.
  • Conducted in-depth research on judicial administrative procedures and court regulation changes in Portland to facilitate smoother workflows.
  • Calculated mileage reimbursements for deliveries.
  • Collaborated with law firms, courthouses, and government agencies, providing critical support on time-sensitive legal cases.

Summaries

  • Consistently delivered secure court-filings.
  • Assisted legal teams during critical periods.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished Court Runner.
  • Court Runner with 14 years of successful budget management and workflow optimization experience.
  • Complied with legal and firm policies.
  • Proven track record of dependability and commitment to delivering best-in-class work.
  • Advanced knowledge of legal document tracking systems.
  • Agile and deadline-driven Court Runner offering strong performance in secure delivery of confidential materials, achieving a 6% improvement in on-time filings over the past several months.
  • A Court Runner recognized for decreasing travel time.

Accomplishments

  • Collaborated with internal teams to meet time-sensitive deadlines, successfully delivering 5% of legal filings within required timeframes.
  • Utilized knowledge of court procedures to train new team members, ensuring 53% completion of priority filings.
  • Developed an optimized route-mapping strategy that reduced travel time between the office and court by 68% during peak hours.
  • Selected by senior management to lead the expedited delivery of high-importance documents during procedure, resulting in court compliance.
  • Maintained 100% timeliness in delivering legal documents for 13 months, ensuring court deadlines were met consistently.
  • Achieved a 78% reduction in document retrieval time by anticipating filing requirements based on ongoing court cases.
  • Recognized with Outstanding Service Award for delivering sensitive court documents with absolute accuracy and without fail for last several months.
  • Negotiated court schedules with clerks to optimize filing times, reducing wait times for document submissions by 15%.
  • Documented and resolved process which led to initiative.
  • Awarded Employee of the Year for strict adherence to legal document handling protocols and ensuring zero privacy violations.

Affiliations

  • National Federation of Licensed Court Officers
  • Emergency Legal Logistics Support Team 2017
  • Association for Supply Chain Management (APICS)
  • Process Serving Certification Program 2016
  • Jaycees
  • National Association of Social Workers
  • Association of Law Firm Administrators (ALFA)
  • Legal Document Management Certification 2023
  • American Society of Safety Professionals
  • American Bar Association (ABA) - Non-Lawyer Affiliate

Certifications

  • Certified Professional in Service Operations – method
  • Project Management Professional (PMP)
  • Apple Certified Associate (ACA)
  • Certified Information Systems Security Professional (CISSP) - Ironclad Systems
  • Certified Legal Assistant (CLA) - National Association of Legal Assistants
  • Notary Public Certification - Oregon
  • Electronic Document Management Certification – Workday
  • CompTIA Security+
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)

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