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Skills

Customer Theft Deterrence
Internal investigations
Audit Compliance
Supervision
Cross-function collaboration
Customer service
Apprehension and Detainment Procedures
Security Audits
Inventory Control System Implementation
Asset recovery

Work Experiences

Conducted undercover operations.
Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
Collaborated with law enforcement on high-profile cases.
Collaborated with in-store security.
Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
Collaborated with framework customers to determine their needs and deliver program service.
Communicated loss indicators to upper management.
Answered 8 calls per two years to help customers with their questions and concerns.
Addressed compliance issues in staff training.
Applied behavioral loss prevention tactics.

Summaries

Achieved a 72% decrease in incidents.
Collaborated with HR and Operations to create actionable guidelines that successfully mitigated both internal and external loss occurrences by 56% over the past year.
Built strong security awareness programs.
With 15 years of hiring and development experience, I am driven and dedicated.
Achieved results over the past year.
Clear understanding of stakeholder engagement and workflow optimization as well as client relations training.
Conducted thorough investigations into internal employee thefts.
Collaborated with HR and Operations.
Adept at managing internal investigations.
Strengths in project management and data analysis backed up by Retail training.

Accomplishments

Documented and resolved metric which led to category.
Developed and executed a customized loss prevention strategy that resulted in a 23% reduction in theft over a one year period.
Improved incident response time by 16% by enhancing communication channels between security personnel and management during theft-triggered alarms.
Successfully coordinated loss prevention and security efforts during large-scale events, decreasing overall theft incidents by 76% from the previous year.
Collaborated with law enforcement and local authorities to resolve theft incidents quickly, resulting in over 37% recovery of stolen assets.
Reduced shrinkage by 35% by enhancing store surveillance patterns and optimizing staff placement during high-risk hours.
Developed partnerships with neighboring businesses to address regional security concerns, reducing external theft by 15% during shared promotional periods.
Directed floor associates in proper theft prevention techniques, which contributed to an overall 55% improvement in security compliance across 4 departments.
Trained loss prevention associates on advanced techniques in alarm system management (Jira), reducing false alarm alerts by 55%, improving efficiency.
Resolved product issue through consumer testing.

Affiliations

Rotary International
Association for Supply Chain Management (APICS)
Institute of Financial Operations – Certified Accounts Receivable & Inventory Professional (CARIP)
Society for Human Resource Management (SHRM) – Employee Safety & Compliance Focus
Building Service Contractors Association International (BSCAI) – Safety & Security Division
Certified Inventory Management Professional (CIMP) – metric
American Society of Safety Professionals
Certified Security Supervisor (CSS) designation – standard
American Medical Informatics Association
International Association of Security and Investigative Regulators (IASIR)

Certifications

Law Enforcement/Military Loss Prevention Experience Ironclad Systems
Cisco Certified Internetwork Expert (CCIE)
Retail Investigations Certification Program
Certified Counter-Terrorism Practitioner (CCTP)
CompTIA Network+
Certified Inventory Specialist (CIS)
Google Certified Professional Cloud Architect
Conflict Resolution and De-escalation Training
Loss Prevention Qualified (LPQ) Certification
Retail Loss Prevention Management Certificate

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