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Skills

  • Internal investigations
  • Budgets
  • Personnel supervision
  • Process improvement
  • Coaching and mentoring junior staff
  • Proactive Threat Management
  • Policy implementation
  • Inventory Control System Implementation
  • Team building
  • Budgeting for Security Enhancements

Work Experiences

  • Conducted team meetings with theft scenario training.
  • Collaborated with metric departments to enhance customer service as a loss prevention strategy, decreasing confrontational theft incidents by 78%.
  • Adjusted store policies as necessary.
  • Achieved 13 successful terminations.
  • Completed investigations within several months.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Followed strict security and safety procedures to protect the company from financial losses resulting from theft or careless mismanagement.
  • Achieved 81% less product loss.
  • Communicated loss indicators to upper management.
  • Apprehended 9 shoplifters.

Summaries

  • Strengths in project management and data analysis backed up by Retail training.
  • Dedicated to learning, growing, and succeeding in Retail.
  • Clear understanding of stakeholder engagement and workflow optimization as well as client relations training.
  • Used my investigative and communication skills to obtain information and evidence.
  • Technically capable and analytical, with strong interpersonal and communication skills.
  • To assist underwriters in risk evaluation, coordinates and conducts loss control management evaluations, physical surveys, and loss analysis.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Built trust and enhanced teamwork.
  • Certified in Lean.
  • Collaborated with HR and Operations to create actionable guidelines that successfully mitigated both internal and external loss occurrences by 56% over the past year.

Accomplishments

  • Developed priority schedules for CCTV monitoring that resulted in capturing 47% more actionable security footage in high-risk areas.
  • Developed detailed action plans during annual safety audits, leading to an immediate compliance increase of 68% in 2021.
  • Reduced staff turnover in the loss prevention team by 80% through enhanced training, mentoring, and career development programs.
  • Directed floor associates in proper theft prevention techniques, which contributed to an overall 55% improvement in security compliance across 4 departments.
  • Improved incident response time by 16% by enhancing communication channels between security personnel and management during theft-triggered alarms.
  • Resolved product issue through consumer testing.
  • Developed partnerships with neighboring businesses to address regional security concerns, reducing external theft by 15% during shared promotional periods.
  • Proactively identified trends in internal theft by analyzing sales discrepancies, leading to a 4 employee interventions and cost savings of 15.
  • Implemented a mystery shopper program to identify gaps in security practices, leading to a 72% improvement in staff readiness and reaction.
  • Collaborated with team of 11 in the development of method.

Affiliations

  • American Marketing Association
  • Loss Prevention Foundation (LPF) - Certified LP Professional (CLPP)
  • International Supply Chain Protection Organization (ISCPO)
  • Rotary International
  • Institute of Financial Operations – Certified Accounts Receivable & Inventory Professional (CARIP)
  • Institute of Certified Professional Managers (ICPM)
  • Institute of Supply Management (ISM) - Risk & Compliance Program
  • Occupational Safety and Health Administration (OSHA) Certification Programs
  • Association for Computing Machinery
  • American Society for Industrial Security (ASIS) International

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP)
  • Certified Fraud Examiner (CFE)
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • ServSafe
  • Retail Loss Prevention Management Certificate
  • Retail Investigations Certification Program
  • Certified Inventory Specialist (CIS)
  • American Society for Industrial Security (ASIS) Membership

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