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Skills

  • Relationship development
  • Corporate Social Responsibility (CSR) Strategy
  • Revenue growth strategy
  • Financial administration
  • Crisis management
  • Operational improvement
  • Contract negotiation
  • Budgeting
  • Customer relationship building
  • Team building

Work Experiences

  • Built and maintained key stakeholder relationships across Miscellaneous sectors, leading to 13 new strategic partnerships and investment opportunities.
  • Coordinated the launch of SAP in the Northeast.
  • Was the company's top salesperson for two years in a row, increasing annual revenue by 9%.
  • Achieved a 49% improvement in customer satisfaction scores by overhauling company-wide customer service processes.
  • Championed data-driven decision-making processes.
  • Used SEO strategies to create and launch marketing campaigns like framework, method, and initiative packages.
  • Chaired quarterly executive meetings to review organizational KPIs and established action plans that contributed to a 18-year profitability streak.
  • Created investment opportunities.
  • Coordinated the successful launch of Asana in the Northeast, achieving 79% market penetration within 12 months of entry.
  • Achieved a 45% year-over-year revenue increase.

Summaries

  • Within Miscellaneous, senior Executive Council and outstanding performer in vendor management and strategic planning.
  • Achieved a 7-year streak of profitability.
  • Visionary leader with a track record of transforming organizations and managing change.
  • Dedicated executive with 15 years of Miscellaneous experience.
  • Strategic problem solver, change manager, and visionary executive with a track record of putting plans in place to meet current and future requirements.
  • Miscellaneous is a key area of expertise.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 66% reduction in carbon footprint.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Achieved a 63% improvement in customer satisfaction ratings.

Accomplishments

  • Fostered a sensitivity to multicultural environments, helping to reduce internal conflicts and collaborating with global teams to expand operations in the Southeast.
  • Reduced operational costs by 40% through process optimization and better resource allocation, without sacrificing quality.
  • Automated reporting and forecasting processes by incorporating SAP, which decreased reporting time by 49% and improved accuracy.
  • Led a five-year strategic roadmap implementation resulting in the company receiving the Innovation Award for outstanding business performance in 2020.
  • Developed and implemented corporate governance policies that earned the company the framework and reduced legal risks by 70%.
  • Developed a leadership succession plan for key executive roles, ensuring business continuity during transitions and reducing talent gaps.
  • Guided the digital transformation strategy that implemented Salesforce, leading to 43% improvement in operational efficiency.
  • Collaborated with team of 3 in the development of process.
  • Collaborated with board members to create a corporate social responsibility strategy, resulting in 77% improvement in company public image and recognition.
  • Established cross-functional teams across departments, improving communication and reducing project delivery delays by 6 months.

Affiliations

  • Business Continuity Institute (BCI) - Crisis Management Expert
  • Institute of Executive Leaders - Affiliated since 2024
  • American Society of Safety Professionals
  • Association of Information Technology Professionals
  • National Council for Business Leadership (NCBL) - Board Advisory
  • Business Council for International Understanding (BCIU) - Strategic Partner
  • American Management Association (AMA) - Executive Member
  • International Association for Business and Society (IABS) - CSR Expert Contributor
  • International Foundation of Employee Benefit Plans - Strategic Advisory Board
  • Project Management Institute

Certifications

  • Trade and Export Management - program
  • Executive Program in Strategic Leadership Cedar Works
  • Apple Certified Associate (ACA)
  • Executive Change Leadership (ECL) Certification
  • Certified Global Negotiator - metric
  • Certificate in Vendor Management Best Practices
  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Leadership in Mergers and Acquisitions (M&A) - standard
  • Executive Leadership Certification - metric

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