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Skills

  • Operational improvement
  • Business operations
  • Customer service excellence
  • Productivity and throughput maximization
  • Customer service
  • Budget management and cost reduction
  • Procedure equipment
  • Preventive Maintenance Management
  • Pneumatic system troubleshooting
  • Process improvement

Work Experiences

  • Cut down overall repair times by 67%.
  • Collaborated with manufacturers and suppliers to ensure access to the latest repair tools and technologies, cutting down overall repair times by 67%.
  • Achieved industry recognition.
  • Improved maintenance employee training programs were implemented by me.
  • Cut downtime by 78%.
  • Organized ongoing maintenance schedules to improve system performance.
  • Consistently completed projects 38% ahead of schedule.
  • Conducted weekly progress audits across the shop floor to ensure adherence to safety protocols and maintenance timelines.
  • Used procedure and process approaches to evaluate employee work and improve performance.
  • Achieved a 58% improvement in return clientele.

Summaries

  • Applied strategies in commercial and private vehicle fleets.
  • Achieved 74% cost reductions.
  • Advanced troubleshooting skills.
  • Cut repair times by 32%.
  • Consistently achieved shop efficiency goals.
  • Within Construction, senior Head Motor Mechanic and outstanding performer in stakeholder engagement and team leadership.
  • Clear understanding of stakeholder engagement and strategic planning as well as budget management training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Customer-focused with a commitment to achieving satisfaction.
  • Achieved consistent 5-star customer satisfaction.

Accomplishments

  • Developed new data-driven performance reports that allowed optimized resource allocation, consistently meeting initiative benchmarks.
  • Led workshops and advanced diagnostics training sessions for mechanics, resulting in reduced diagnostic errors by 31% over two years.
  • Reduced warranty claims processing time by 77% through a restructured claim-intake system, leading to shorter customer recovery cycles.
  • Resolved product issue through consumer testing.
  • Led a team of 7 mechanics in successfully diagnosing and repairing over procedure vehicles per month while maintaining a 41% productivity increase.
  • Supervised the installation of new diagnostic equipment, which reduced troubleshooting time by 85% and improved service capabilities.
  • Managed the onboarding and upskilling of new technicians, reducing turnover rates by 62% year over year.
  • Negotiated contracts with suppliers that resulted in a 28% reduction in the cost of parts while maintaining high-quality inventory.
  • Documented and resolved metric which led to initiative.
  • Implemented preventative maintenance strategies that reduced emergency repair incidents by 16% over one year.

Affiliations

  • Automotive Management Institute (AMI)
  • American Marketing Association
  • Project Management Institute
  • International Truck and Engine Corporation Service Training
  • Equipment and Engine Training Council (EETC)
  • National Tooling and Machining Association (NTMA)
  • Certified Automotive Fleet Manager (CAFM) Program
  • Society of Transportation Engineers (STE)
  • International Automotive Technicians Network (iATN)
  • National Institute for Automotive Service Excellence (ASE)

Certifications

  • Engine Machinist Certification Beacon Labs
  • Certified Public Accountant (CPA)
  • Hydraulic Brake System Specialist Certification (ASE A5)
  • EPA Clean Air Section 609 Certification
  • Electric Vehicle Technician Certification Lakeside Partners
  • Commercial Driver's License (CDL) Certification
  • Automotive Service Excellence (ASE) Certification in Steering & Suspension (A4)
  • ServSafe
  • Blue Seal of Excellence Recognition by ASE
  • Heavy-Duty Truck Electric Hybrid Vehicle Certification

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