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Skills

  • Learners' education on water rules
  • Multi-tasking in fast-paced settings
  • Business operations
  • Chlorination level monitoring
  • Initiative equipment
  • Pool maintenance equipment operation
  • Problem resolution
  • Communications
  • Security monitoring
  • Framework procedures

Work Experiences

  • Created displays and easy-to-read signage to assist guests in navigating the attractions area.
  • Communicated effectively with parents and guardians, addressing concerns about water safety and ensuring a positive visitor experience.
  • Was in charge of the refreshments counter, which included selling food to customers and ensuring that there was enough product and supply on hand to meet demand.
  • Assisted in planning special events.
  • Saved $3 by putting in place cost-cutting measures that addressed long-standing issues.
  • Assisted guests with ride and attraction transactions to ensure that they had a good time.
  • Achieved results over the course of two years.
  • Was in charge of the maintenance and operation of process, procedure, and method equipment, ensuring that it was safe, clean, and efficient.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with management to develop a seasonal pool operations guide.

Summaries

  • Collaborative team player experienced in working with grounds crews and maintenance teams to ensure a well-functioning and efficient pool facility.
  • Addressed 2 safety concerns daily.
  • Tasks are completed with minimal guidance.
  • In a fast-paced environment, providing proven guest service and cash handling experience to facilitate fun activities and food and beverage support.
  • Collaborative team player.
  • Within Construction, senior Wading Pool Attendant and outstanding performer in client relations and team leadership.
  • Commended for adherence to safety protocols.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Recognized on a regular basis for outstanding performance and contributions to the Construction industry's success.
  • Collaborated with lifeguards.

Accomplishments

  • Led staff in reviewing and updating emergency action plans, resulting in a 37% faster response time during drill scenarios.
  • Successfully conducted 11 pool safety checks per shift, maintaining government compliance during high-traffic operational hours.
  • Engaged guests in educational sessions about water safety equipment and proper use, leading to better-prepared patrons and fewer incidents.
  • Improved team responsiveness and coordination by introducing a scheduled rotation system for poolside monitoring, reducing reporting delays by 80%.
  • Resolved product issue through consumer testing.
  • Developed a daily opening and closing checklist that ensured all facility areas were secure, resulting in a 55% improvement in efficiency at opening.
  • Reduced guest injuries related to slippery surfaces by 31% through proactive cleanup and maintenance efforts, reported during 7 safety audits.
  • Enforced health and safety regulations, significantly reducing lifeguard interventions by 27% through guest education and clear signage.
  • Successfully lowered heat-related incidents by 54% through proactive education and reminders to guests about hydration and sun protection.
  • Monitored pool occupancy to ensure compliance with local laws and facility limitations, reducing overcrowding by 30%. Remained vigilant during high-traffic times.

Affiliations

  • National Association of Social Workers
  • Local Parks and Recreational Activity Board
  • Association of Information Technology Professionals
  • Swim America Certified Instructor
  • Water Environment Federation (WEF)
  • Served as Swim Meet Official, Columbus, 2022-2017
  • Community Recreation Center Safety Committee
  • CPR/AED for Professional Rescuers Certification
  • National Association of Lifeguards and Aquatics Personnel
  • USA Swimming Safe Sport Program

Certifications

  • Certified Pool Operator (CPO) from Summit Group
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Bloodborne Pathogens Training (American Safety & Health Institute)
  • Pediatric First Aid/CPR Certification
  • SHRM Certified Professional (SHRM-CP)
  • Emergency Water Safety (WSI™) Certification
  • Certified Public Accountant
  • Emergency Medical Responder (EMR) from Meridian
  • Water Safety Instructor Certification (American Red Cross)

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