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Skills

  • C-suite level collaboration
  • Budget management and forecasting
  • Change Management
  • Customer relationship management
  • Invoice generation
  • Project management
  • Training program development
  • Security systems
  • Staff development
  • Customer service

Work Experiences

  • Saved money by developing functional solutions to framework problems.
  • Achieved a 60% improvement in employee retention.
  • Was in charge of supervising and managing the daily activities of a clinical team of 13 physicians, nurses, and support staff.
  • Worked with others to brainstorm new method possibilities.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Followed HIPAA guidelines to the letter to keep patient and medical record confidentiality.
  • Kept a close eye on my spending to avoid and eliminate waste.
  • Assisted in the creation of procedure procedures.
  • Was in charge of a 15-person team of process workers.
  • Adobe Creative Suite was delivered to customer locations by me.

Summaries

  • Motivating leader who has built and managed method teams in the past.
  • Project management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Achieved 77% cost reductions.
  • ITIL certified
  • Results-oriented Computers Hardware professional with performance reporting, cross-functional collaboration, and process improvement strengths.
  • Tableau and Asana experts with exceptional interpersonal skills.
  • Communicative and team-oriented, with Salesforce expertise.
  • Department Director is a hardworking and dependable Department Director who excels at project management and vendor management.
  • Department Director with experience in training and motivating teams to achieve difficult business objectives.
  • Bringing 8 years of experience in the Computers Hardware industry, as well as a desire to help Lakeside Partners.

Accomplishments

  • Led cross-functional teams in the successful reorganization of human resources, improving operational efficiency by 50% while achieving a 42% increase in employee satisfaction.
  • Enhanced reporting capabilities by overseeing the dashboard development in HubSpot, leading to a 43% increase in data visibility and faster decision-making processes.
  • Designed and implemented a robust talent acquisition strategy that shortened time-to-hire by 44% and reduced turnover rates by 39%, saving the department approximately $7 annually.
  • Implemented new customer retention strategies, leading to a 18% increase in repeat business and a 51% improvement in the overall customer satisfaction rating.
  • Developed and executed training initiatives that increased employee proficiency in Asana, leading to a 20% decrease in errors and a 36% improvement in service delivery times.
  • Devised and implemented a comprehensive corporate training program for 18 employees, which resulted in Scrum Master achievement rates of 73%.
  • Reduced operational costs by 82% through the implementation of lean methodologies, while increasing output by 45% across all teams.
  • Steered the department through an organizational restructuring, increasing profitability by 22% while maintaining employee engagement levels.
  • Orchestrated the integration of Asana across departments, leading to a 17% improvement in process efficiency and a 84% enhancement in data accuracy.
  • Transformed internal communications processes by instituting regular stakeholder updates, resulting in a 16% improvement in cross-departmental collaboration and transparency.

Affiliations

  • Annual speaker in Phoenix Leadership Conference, addressing topics such as operational productivity, resource management, and effective budgeting.
  • Member, National Association of Community Managers (NACM), driving operational streamlining for public and private sector projects.
  • Member, SAP Implementation Task Force, collaborated with peers to strategize customer-centric digital solutions across multiple industries.
  • Certified by PMP, Project Management Institute (PMI), successfully completed advanced project management certification tailored to cross-functional team collaboration.
  • Board Participant, Global Operations and Supply Chain Network, driving key discussions around improving delivery efficiency and enhancing supplier collaboration.
  • Board Member, standard, led initiatives that resulted in 59% improvement in compliance processes across multiple sectors.
  • Volunteer, Steering Committee for framework Alumni Association, aided in improving member engagement by 57% through operational streamlining and CRM system enhancements.
  • Member, Chartered Management Institute (CMI), with a focus on data-driven management practices, predicting trends and refining department operations for maximum impact.
  • Certified Professional, QuickBooks Solutions via OSHA, ensuring innovative CRM integration with focused outcomes on customer engagement improvement.
  • Professional Member, International Leadership Association (ILA), contributing thought leadership and insights into global leadership challenges in multinational organizations.

Certifications

  • Project Management Professional (PMP)
  • Global Professional in Human Resources (GPHR) – framework
  • Microsoft Office Specialist (MOS)
  • ServSafe
  • Certified in Production and Inventory Management (CPIM) – APICS
  • Certified in Risk and Information Systems Control (CRISC) - ISACA
  • Executive Certificate in Strategic Leadership - category
  • Performance Management Certification - process
  • Certified Procurement Professional (CPP) - Northwind
  • Certified Data Management Professional (CDMP) - DAMA International

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