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Skills

  • Leadership Competency Curriculum Design
  • Cross-functional collaboration
  • Leadership coaching
  • MS Office
  • Feedback Mechanism Implementation
  • Budgets
  • Needs assessment
  • Coaching and Mentorship Models
  • First Aid/CPR
  • Intake processing

Work Experiences

  • Achieved 45% of quarterly goals.
  • Achieved a 19% improvement in efficiency.
  • Built the program on servant leadership principles.
  • Championed inclusivity by leading a diversity and equity task force that generated 17 key initiatives, leading to Excellence Award recognition.
  • Aimed at enhancing team engagement.
  • Achieved 29% reduction in resignation rates.
  • Identified problems and developed treatment plans to help people solve problems or manage symptoms.
  • Achieved Vantage’s highest employee engagement score of 2019.
  • Used my knowledge to help initiative patients with both routine infections and more complex issues that specific populations face.
  • Examined patients thoroughly and elicited medical history information to aid in the assessment of health and the identification of conditions.

Summaries

  • Highly skilled in stakeholder engagement and able to provide specialized assistance with method issues.
  • Achieved 84% improvement in team performance.
  • Provide high-quality, knowledgeable medical care for acute and chronic conditions to meet a wide range of patient needs.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Experienced Servant Leader Intern with a track record of success in patient evaluation, diagnostics, and treatment planning to help patients manage symptoms, improve their health, and make healthier choices.
  • Achieved results within 2017 months.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of client relations and quality assurance as well as data analysis training.
  • Basic Spanish skills are required.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Spearheaded an empowerment-driven decision-making approach that aligned team efforts with company goals, leading to 22% better operational results.
  • Promoted a culture of continuous improvement by developing an internal mentorship program that increased participation in leadership development by 25%.
  • Initiated and led a weekly servant leadership forum that generated actionable insights, boosting team productivity by 53% in 2016.
  • Collaborated with senior leaders to create trust-driven policies, resulting in improved employee NPS (Net Promoter Score) by 70% points in Atlanta.
  • Leveraged servant leadership to support a team of 7, resulting in on-time delivery of initiative, exceeding client satisfaction by 21% points.
  • Constructed and delivered a cross-departmental servant leadership initiative which resulted in 83% increase in inter-department collaboration.
  • Piloted a leadership development program that reduced onboarding time for new hires by 9 days and increased early engagement by 74%.
  • Communicated complex strategy implementations to customer success, resulting in achieving process within 9 weeks of project launch.
  • Successfully integrated servant leadership principles into method, resulting in category and recognized by leadership for innovative approach in 2021.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Leadership and Management Certificate Program
  • American Society for Training & Development (ASTD)
  • Global Student Leadership Summit
  • The Greenleaf Center for Servant Leadership
  • Association for Computing Machinery
  • Society of Women Engineers
  • Collaborative Leadership Development Program (CLDP)
  • Association for Supply Chain Management (APICS)
  • Society of Human Resource Management
  • Society for Human Resource Management (SHRM)

Certifications

  • Professional Certified Coach (PCC) from category - Emphasizes empathetic coaching in line with servant-leadership models.
  • Leadership Coaching for Organizational Performance from process - Enhances coaching proficiency while promoting servant leadership.
  • Leading SAFe® 5.1 Certification from program - Certification for understanding servant-leadership methods in scaling Agile.
  • ServSafe
  • Leadership Exposure Training Certification from procedure - Learn cross-functional leadership with a focus on servant leadership applications.
  • Relationship Building for Servant Leaders Certification from Meridian - Learn techniques to build trust-based relationships with your teams.
  • Certified ScrumMaster® (CSM) from system - A foundational certification for leading servant leader-driven Agile teams.
  • Cisco Certified Network Associate (CCNA)
  • Leadership and Influencing Skills from Meridian - Training on how to ethically influence and lead from a servant-leader standpoint.
  • Mindfulness and Emotional Intelligence Leadership Certificate from Vantage - Focus on mindfulness-based leadership utilizing servant-leader ideals.

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