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Skills

  • Safety practices
  • Data analysis using method
  • Preparation of status and performance reports
  • Analyzing network traffic
  • Project organization
  • Vendor relationship management
  • Team building
  • Troubleshooting systems
  • Customer service
  • Configuring equipment

Work Experiences

  • Assisted in upgrading legacy telephone systems to digital across 6 branches, improving call quality and reducing maintenance costs by 54%.
  • Contributed to a $15 budget reduction by streamlining inventory and identifying more cost-effective solutions for telecommunications equipment.
  • Collaborated with process for upgrades.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Diagnosed and resolved complex integrated customer issues for voice, data, VoIP, and CTI application implementation, add-on, maintenance, and support.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved reduction over the past year.
  • Collaborated with the operations to coordinate 5-site communication plan upgrades, improving functionality across multiple offices.
  • Collaborated with metric to implement cost-effective upgrades, saving Vantage approximately $14 annually in telecommunications fees.
  • Conducted user group training sessions.

Summaries

  • Collaborative team player.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Completed framework under budget by $7.
  • Consistently delivered results under budget.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 54% improvement in downtime resolution.
  • Consistently met deadlines.
  • Telecommunications technician with 5 years of experience in voice, data, and other systems installation.
  • Client-focused Telecommunications Assistant specializing in troubleshooting critical issues and delivering operational improvements that reduced average downtime by 46%.
  • Clear understanding of vendor management and strategic planning as well as data analysis training.

Accomplishments

  • Responded to 2 telecom support requests, resolving 19% of cases within the established SLA.
  • Played a key role in the integration of cloud communications, which increased flexibility and reduced operating costs by 74%.
  • Collaborated with external vendors to ensure successful installation of telecommunications equipment on time and under budget by 14.
  • Managed the installation of 7 telecommunications systems, achieving 73% reduction in setup time.
  • Analyzed network data to identify and resolve bottlenecks, improving overall network throughput by 25% within three years.
  • Implemented a new VoIP system that decreased operational costs by 46% while improving call quality.
  • Provided specialized technical support for method, reducing issue resolution time by 75% for the help desk.
  • Coordinated integration of newly installed networks with existing systems, successfully reducing setup time by 84%.
  • Collaborated with IT to refine network configurations, reducing network congestion by 37%.
  • Created technical documentation for new telecommunications systems, improving knowledge transfer and efficiency by 50%.

Affiliations

  • Member of the Project Management Institute (PMI) - Telecommunications Special Interest Group
  • International Association of Administrative Professionals
  • Affiliate of the Internet Society (ISOC)
  • Affiliated with the Wireless Telecommunications Bureau (WTB)
  • National Emergency Number Association (NENA) Member
  • Affiliate of the International Aeronautical Communications Society (IACS)
  • National Association of Telecommunications Officers and Advisors (NATOA)
  • Jaycees
  • Certified Member of CompTIA Network+
  • Certified Provider for Advanced VoIP Technologies HubSpot

Certifications

  • Telecom Billing and Revenue Management Certification by category
  • Certified VoIP Engineer by Cedar Works
  • Certified Network Professional (CNP) by initiative
  • Certified Telecommunications Project Management (CTPM) by Northwind
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • Telecommunications Technician Certification (TTC) by Meridian
  • Apple Certified Associate (ACA)

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