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Skills

  • Oral and written communication
  • Accounting
  • Organized
  • Project management
  • Capital improvement planning
  • Recruitment
  • Business Development
  • Food preparation and safety
  • Timeline management
  • Budget development

Work Experiences

  • Was in charge of processing security deposit refunds.
  • Managed
  • Was in charge of dealing with resident concerns as well as managing emergencies and crises.
  • Ensured
  • Advised
  • Conducted background checks on potential residents in order to approve or reject them.
  • Worked with the program department to coordinate maintenance and repair requests, and I contacted contractors for bid proposals.
  • Notified the property manager of critical issues so that they could be addressed right away.
  • Reduced vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans, and tenant outreach programs.
  • Scheduled vendors on time and collaborated with the maintenance team to ensure that the apartments were ready for new residents as soon as possible.

Summaries

  • Proven track record of developing and implementing targeted business operations plans, as well as overseeing program aspects that result in category.
  • Focused and enthusiastic professional with strong method, system, strategizing, and employee coaching and mentoring abilities.
  • Interpersonal, communication, and leadership skills are exceptional.
  • Dedicated leader with 10 years of business planning and oversight experience.
  • Field professional who is meticulous, well-organized, and decisive in cultivating and deepening productive relationships with owners, companies, and agency representatives.
  • 2 years of progressive leadership experience from a results-oriented management professional.
  • Focused on customer service
  • Deadline-driven
  • In a highly competitive environment, successful at motivating, training, and developing team members to drive profitability.
  • Residential Property Manager with a track record of increasing occupancy rates by securing long-term tenants.

Accomplishments

  • Handled tenant complaints effectively, achieving a resolution rate of 79% within 11 days and enhancing tenant management relations.
  • Conducted onboarding and training sessions for new property staff, reducing turnover by 70% within the first 8 months.
  • Implemented preventative maintenance programs, reducing emergency service requests by 46% within the past year.
  • Conducted thorough vendor service agreement reviews, ensuring compliance and improving contract management efficiency by 30%.
  • Supervision: Supervised sales team to monitor sales activity and goal achievement.
  • Assisted in the development and execution of tenant retention strategies, enhancing renewal rates by 72% over a 9 months timeframe.
  • Collaborated with team of 2 in the development of category.
  • Successfully decreased average vacancy rates by 67% through targeted retention strategies and rapid turnaround of vacant units.
  • Staffing: Worked directly with Human Resources to streamline hiring and onboarding process.
  • Developed and maintained strong tenant relationships, resulting in an increased lease renewal rate of 20% annually.

Affiliations

  • Independent Rental Owners Council (IROC)
  • International Association of Administrative Professionals
  • Finance and Budgeting Workshops through Harbor & Co. for Property Managers
  • National Multi Housing Council (NMHC)
  • International Facilities Management Association (IFMA)
  • Leadership in Energy and Environmental Design (LEED) Professional Credential
  • Commercial Real Estate Women (CREW) Network Member
  • Association for Computing Machinery
  • International Council of Nurses
  • National Apartment Association (NAA)

Certifications

  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified Lease Compliance Specialist - standard
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • Housing Credit Certified Professional (HCCP) - program
  • Fair Housing Compliance Certification - process
  • Project Management Professional (PMP)
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Property Inspection Certification - method
  • Certified Housing Asset Manager (CHAM) - program

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