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Skills

  • Business operations
  • Customer satisfaction
  • Accurate record-keeping
  • Contract negotiation/review/drafting
  • Results-oriented
  • Excel in standard
  • Framework equipment adjustment
  • Operational improvement
  • Safety measures
  • Operations management

Work Experiences

  • Transported Microsoft Excel to two years customer locations.
  • Kept track of inventory and updated it to reflect proper raw material usage and finished product storage.
  • Achieved Outstanding Service Award for maintaining a perfect safety record.
  • Achieved a 100% customer satisfaction rate.
  • Oversaw the delivery of metric project by category team, which resulted in standard.
  • Achieved Excellence Award for maintaining a perfect safety record over three years, ensuring zero incidents or injuries in high-risk environments.
  • Collaborated with initiative customers to determine their needs and deliver process service.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Moved raw materials and finished goods by hand or with the assistance of forklifts and other tools.

Summaries

  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Focused on customer service
  • Fluent in both English and Spanish.
  • Highly effective in strategic planning, evaluating personnel performance, and putting in place top-notch strategies.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Customer service specialist with 6 years of framework experience who is dedicated and detail-oriented.
  • Service-driven

Accomplishments

  • Improved overall fleet fuel efficiency by 56% through strategic maintenance routines and better driver training programs.
  • Responded to environmental emergencies promptly, mitigating spill risks and ensuring fast recovery with zero regulatory non-compliance.
  • Documented and resolved program which led to procedure.
  • Trained new vacuum truck operators on safety procedures, resulting in 56% improvement in overall safety compliance.
  • Operated vacuum truck to safely handle waste removal across 10 job sites, consistently meeting or exceeding all environmental safety standards.
  • Streamlined communication between project leads and disposal facilities, ensuring waste processing timelines improved by 34%.
  • Enhanced equipment inspection protocols, identifying wear and tear issues that prevented costly shutdowns and increased truck uptime.
  • Contributed to regulatory audits by providing accurate logs and waste manifests, ensuring 54% pass rates in compliance inspections.
  • Reduced truck idle time by 42% through effective planning and scheduling, ensuring minimal delays and continuous operations on sites.
  • Successfully handled hazardous material spills in high-risk areas, preventing environmental damage and maintaining compliance with local regulations.

Affiliations

  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • National Alliance of Specialized Truck Drivers (NASTD)
  • First Aid, CPR, and AED Certification Courses
  • Lions Club
  • Association of Chemicals and Hazardous Materials Managers (ACHMM)
  • EnviroCert International for Environmental Professionals
  • American Water Works Association (AWWA)
  • Rotary International
  • National Association of Waste Transporters (NAWT)

Certifications

  • Salesforce
  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid/CPR Certified
  • Transportation of Dangerous Goods (TDG) Certification
  • Certified Business Analysis Professional (CBAP)
  • Safety Management Systems (SMS) Training Certification
  • Lockout/Tagout (LOTO) Safety Certification
  • Class A Commercial Driver's License (CDL) with Tanker and Hazmat Endorsements
  • Hazardous Waste Operations and Emergency Response (HAZWOPER) 40-Hour Certification
  • Google Certified Professional Cloud Architect

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