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Skills

  • Cross-functional collaboration
  • Cash handling and reconciliation
  • Complaint resolution strategies
  • Communications
  • MS Office
  • System equipment
  • Multitasking in high-pressure environments
  • Performance metric evaluation
  • Project organization
  • Process improvement

Work Experiences

  • Cut down on service delays by optimizing sandwich preparation steps and reorganizing the kitchen layout.
  • Analyzed daily financial reports and identified opportunities for cost savings, resulting in 6 yearly operational savings.
  • Boosted repeat customer rates by offering personalized sandwich recommendations based on individual preferences.
  • Was in charge of portion control activities, following the chef's specific instructions.
  • Collaborated with framework customers to determine their needs and deliver metric service.
  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.
  • Had an excellent attendance record and was always on time for work.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Created daily specials and recommended pairings to customers, resulting in a 8 increase in sales for Asana.
  • Achieved excellence in sales.

Summaries

  • Accurate stock reporting.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Motivated Sandwich Artist Shift Leader with over 2 years of food preparation experience.
  • Delivered top-notch service.
  • Customer-first approach with a strong emphasis on providing personalized service, resulting in a significant 44% customer retention increase.
  • Achieved sales goals.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Consistently achieved 30% improvement in order accuracy.
  • Costs were consistently reduced while profits were increased.
  • Collaborated with team members and management.

Accomplishments

  • Initiated a team-building program that increased shift efficiency, reducing average service time by 17 minutes during peak hours.
  • Collaborated closely with the store manager to restructure shift rotations, improving employee satisfaction scores by 25% points.
  • Implemented a food safety protocol that maintained a Lean rating from method, sustaining zero health violations over three years.
  • Coordinated with suppliers to preempt delivery delays, ensuring a 3% improvement in product availability without service interruptions.
  • Created marketing materials for local events that boosted community engagement and store visibility, resulting in a foot traffic increase of 35%
  • Enhanced customer experience by organizing staff to deliver faster, more accurate fulfillment of online orders, raising completion speed by 14 minutes.
  • Introduced new ordering procedures that reduced average service time per sandwich by 16 seconds.
  • Resolved escalated customer issues tactfully, maintaining a complaint-resolution rate of 44% within 24 hours.
  • Reduced food waste by 37% through optimized ingredient management, contributing to company sustainability goals.
  • Managed product stocking, ensuring that high-demand menu items were always available and reducing out-of-stock instances by 50%.

Affiliations

  • Leadership Training Certification 2016
  • Project Management Institute
  • National Association of College & University Food Services (NACUFS)
  • Society of Women Engineers
  • American Culinary Federation (ACF)
  • Mentorship Program for Culinary Arts 2017
  • National Alliance for Nutrition and Activity (NANA)
  • American Medical Informatics Association
  • Sustainable Restaurant Association (SRA)
  • National Retail Federation (NRF)

Certifications

  • Team Lead - Food Services Certification - category
  • CompTIA A+ Technician
  • Foodservice Sanitation License - North Carolina, 2018
  • First Aid/CPR Certified
  • Customer Service Leadership Training - Summit Group, 2024
  • ServSafe
  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP)
  • Food Pantry Program Safe Food Handling Certification - initiative, 2015
  • Inventory Management Practitioner - Vantage

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