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Skills

  • Process improvement
  • Health inspection compliance
  • Team building
  • Supplier relationship management
  • Vendor negotiation
  • Cross-functional collaboration
  • Upselling techniques
  • Point of Sale (POS) System Proficiency
  • Revenue Growth through Sales Strategies
  • Health and Safety Regulations Knowledge

Work Experiences

  • Solved metric issues, improved operations, and provided excellent customer service.
  • Assigned team members to specific stations based on individual strengths, increasing operational efficiency by 59%.
  • Achieved excellence in customer service.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Taught new employees about proper food preparation, storage, kitchen equipment use, sanitation, and safety.
  • Consistently exceeded shift goals.
  • Cut down on service delays by optimizing sandwich preparation steps and reorganizing the kitchen layout.
  • Based recommendations on individual preferences.
  • Changed and sanitized all cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Created daily specials and recommended pairings to customers, resulting in a 8 increase in sales for Asana.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Delivered targeted offers.
  • Committed to reducing service delays.
  • Achieved a 45% reduction in order wait times.
  • Sandwich Artist Shift Leader is a tireless vendor management expert in workflow optimization and performance reporting.
  • Demonstrated expertise in managing high-traffic shifts, ensuring quality control and efficient service during peak hours.
  • Achieved a 18% boost in positive online reviews.
  • Customer-first approach with a strong emphasis on providing personalized service, resulting in a significant 44% customer retention increase.
  • Consistently passed Atlanta's health inspections.
  • Created personalized sandwich recommendations.

Accomplishments

  • Increased sandwich customization options based on customer preferences, leading to a 75% rise in personalized orders.
  • Led team in meeting all Atlanta store cleanliness inspections, achieving consistent positive feedback from health and safety auditors.
  • Developed a cross-training system that improved operational flexibility, enabling staff to cover multiple roles in case of absenteeism.
  • Successfully trained 13 new hires on register systems, sandwich preparation, and health safety guidelines, reducing onboarding time by 18 hours.
  • Resolved product issue through consumer testing.
  • Managed staff schedules for optimum coverage during peak lunch/dinner hours, decreasing overstaffing and labor costs by 54% per shift.
  • Reduced food waste by 37% through optimized ingredient management, contributing to company sustainability goals.
  • Initiated a team-building program that increased shift efficiency, reducing average service time by 17 minutes during peak hours.
  • Implemented a food safety protocol that maintained a Lean rating from method, sustaining zero health violations over three years.
  • Designed and introduced a new customer feedback system, boosting customer satisfaction ratings by 52%.

Affiliations

  • Health and Safety Advisory Board Denver
  • Sustainable Restaurant Association (SRA)
  • Association for Computing Machinery
  • American Society of Safety Professionals
  • National Association of College & University Food Services (NACUFS)
  • Institute for Food Safety and Health (IFSH)
  • American Culinary Federation (ACF)
  • Society of Women Engineers
  • National Society of Leadership and Success (NSLS)
  • Lions Club

Certifications

  • Inventory Management Practitioner - Vantage
  • ServSafe
  • Conflict Resolution in Retail Teams - program
  • Apple Certified Associate (ACA)
  • Foodservice Sanitation License - North Carolina, 2018
  • Efficient Shift Scheduling Certification - Adobe Creative Suite, 2019
  • Safe Quality Food (SQF) Practitioner - program
  • Food Pantry Program Safe Food Handling Certification - initiative, 2015
  • CompTIA Network+
  • Customer Service Excellence - Summit Group, 2018

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