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Skills

  • Supervision
  • Software deployment
  • RFI Scanners
  • Incident management with SLAs
  • Ecommerce platform strategies
  • Planning and coordination
  • Inventory management
  • Helpdesk administration
  • Problem resolution
  • First Aid/CPR

Work Experiences

  • Learned quality assurance and data analysis to help with office needs.
  • Worked with others to brainstorm new metric possibilities.
  • Championed security awareness initiatives, resulting in 11% of employees achieving PMP.
  • Kept my category knowledge up to date by doing risk assessment and budget management.
  • Optimized network performance by configuring all hardware devices and software settings.
  • Achieved a 60% improvement in data protection.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Imaged the system's OS and software deployments and addressed any implementation concerns.
  • Collaborated with cross-functional teams.
  • Configured and managed SaaS solutions to meet evolving business requirements, achieving a 39% adoption rate across the organization.

Summaries

  • Achieved measurable improvements in speed.
  • Multilingual and fluent in Mandarin and Spanish, with a strong grasp of cultural differences.
  • Knowledge of Asana in depth, as well as cross-functional collaboration and process improvement abilities.
  • Achieved a reduction of 31%.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Internet Business System Administrator with budget management and quality assurance abilities.
  • Internet Business System Administrator expert with 11 years of experience in helpdesk support, network administration, and device support.
  • Accomplished in managing ecommerce system migrations and upgrades, supporting business growth with $10 in new revenue streams.
  • Achieved 34% enhanced protection.
  • Achieved a perfect compliance record.

Accomplishments

  • Collaborated with developers to enhance the performance of key business applications, reducing response latency by 28%.
  • Enhanced server uptime from 19% to 62% by optimizing server workload balancing and failover systems.
  • Devised a high-level support strategy for the new eCommerce platform, cutting support tickets by 68% month over month.
  • Collaborated with leadership to design and execute a system upgrade strategy, cutting upgrade timelines by 80% days.
  • Configured and deployed high-availability clusters for Power BI environments, reducing system outages by 48%.
  • Developed and enforced new security protocols that reduced system vulnerabilities by 74% over 6 months.
  • Reduced server storage overhead by 65% through effective data deduplication and compression techniques.
  • Provided Tier 3 support and escalated troubleshooting for 9 enterprise users, closing 51% of incidents within agreed SLAs.
  • Implemented cloud-based server architecture, saving the company initiative annually in infrastructure costs.
  • Led system migration of ServiceNow platforms, improving processing efficiency and reducing operating costs by 32%.

Affiliations

  • Active participant, Oracle Applications Users Group (OAUG)
  • Founding Member, IT Systems Architecture Round Table Phoenix
  • Member, Project Management Institute (PMI), IT Systems Special Interest Group
  • Certified in Microsoft Azure Administration, method
  • Certified Google Cloud Professional Cloud Architect procedure
  • Active Member, Association of Business Process Management Professionals (ABPMP) International
  • Chair, Digital Transformation Steering Committee for Summit Group
  • Member, ASIS International IT Security Council
  • Member, Association for Information Systems (AIS), 2019-Present
  • Certified in ITIL Foundation, process

Certifications

  • ServSafe
  • Association for Project Management (APM)
  • Certified Ethical Hacker (CEH)
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • VMware Certified Professional (VCP) – Data Center Virtualization
  • First Aid/CPR
  • Microsoft Certified: Azure Solutions Architect Expert
  • Google Cloud Certified Professional Cloud Security Engineer

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