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Skills

  • Spanish fluency
  • Customer-service oriented
  • Emergency preparedness planning
  • Daily Living Skills
  • Outstanding social skills
  • Group learning mechanics
  • Effective time management
  • Tailoring curriculum plans
  • Standardized testing
  • Support Group Management

Work Experiences

  • Was in charge of planning, implementing, monitoring, and evaluating a classroom instructional program.
  • Acted as a liaison between housing management and residents.
  • Aided in the creation of a student-led after-school tutoring program for underprivileged students.
  • Increased my average exam scores by 4 points in Portland Education and Training.
  • Created and taught lessons about relevant children's books, poems, movies, and themes in order to encourage students to pursue Children's Literature as a field of study.
  • Kept track of therapeutic recovery goals, noting any deviations or setbacks that could indicate a treatment response.
  • Acted as a liaison between housing management and residents to address maintenance issues, reducing response times by 29%.
  • Organized grade records to improve reference speed.
  • Oversaw teachers' and professors' academic work to ensure compliance with teaching quality standards.
  • Provided constructive feedback on specific actions, behaviors, and words to minors in my care.

Summaries

  • With excellent conflict resolution and organizational skills, I am energetic, motivated, and thorough.
  • QuickBooks expert and technologically savvy.
  • Mature and responsible, with the ability to make decisions based on sound judgment.
  • Capable of enforcing policies in an equitable and fair manner.
  • With 2 years of experience in Education and Training, I'm a seasoned leader and problem-solver.
  • Exceptional problem-solving and organizational abilities.
  • Individual and group interventions are two areas in which she excels.
  • In all aspects of clerical support and public interaction, outgoing and friendly Receptionist provides excellent customer service and administrative excellence.
  • Thought-leader and strategic manager with a track record of achieving dramatic results by pushing the boundaries of what is possible.
  • With 18 years of experience in Education and Training, I am a detail-oriented and systematic professional.

Accomplishments

  • Student Motivation: Developed materials for after-school book club to motivate student to read classic novels and increase literacy among middle school students.
  • Interactive Learning: Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
  • Point of contact for facility repairs and maintenance, managing 3 service requests with zero escalation due to delays.
  • Student Progress Conferences: Conducted conferences with parents, administrators, testing specialists and social workers to discuss educational plans designed to promote students' educational/social development.
  • Developed and administered a student housing survey, achieving 15% participation and using results to inform policy adjustments.
  • Created emergency preparedness guidelines for large-scale events, ensuring the safety of 14 residents and participants.
  • Curriculum Development: Tailored educational curriculum to students with range of learning styles, disabilities, strengths, and weaknesses. Developed innovative semester lesson plans and practical application exercises for classroom, reversing scores on Physical Science tests from 65% avg. to 87% avg.
  • Led bi-weekly meetings with residential staff on policy enforcement, resulting in a 48% increase in adherence to dormitory guidelines.
  • Coordinated move-in/out processes for 4 residents, resolving logistical challenges with zero delays in housing assignments.
  • Coordinated with facilities management to upgrade dorm amenities, resulting in a 36% increase in resident satisfaction surveys.

Affiliations

  • Association of Information Technology Professionals
  • Jaycees
  • Campus Community Development Council, program
  • Association for Computing Machinery
  • Advisory Committee on Student Housing, 2019
  • Campus Sustainability Leadership Initiative, initiative
  • Peer Mediation Club, category
  • Student Wellness and Support Club, system
  • Campus Crisis Response Team, initiative
  • Campus Safety and Housing Coalition, 2022

Certifications

  • Customer Service for Residential Life Professionals – Meridian
  • Certified Compliance & Ethics Professional (CCEP) - Ironclad Systems
  • Campus Firewatch Dormitory Fire Safety Training – Lakeside Partners
  • Utah Substitute Teacher Certificate, current
  • SHRM Certified Professional (SHRM-CP)
  • Certified Peer Educator (CPE) – NASPA
  • Certified Dormitory Facility Liaison (CDFL) – Cedar Works
  • Diversity, Equity & Inclusion (DEI) Certification – Cedar Works
  • Head Resident Assistant (HRA)
  • First aid and CPR certified

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