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Skills

  • Statistical Process Control (SPC)
  • Interpersonal and written communication
  • Business operations
  • Relationship development
  • Public speaking
  • Pricing tool development
  • Communications
  • Report writing
  • Framework equipment
  • Food preparation

Work Experiences

  • Guided
  • Looked at ongoing initiative processes to see if there were any improvements or changes to best practices that could be made.
  • Won
  • Had planned ahead.
  • Established
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Managed analytic frameworks and processes for ongoing business requirements that provided proactive insights to aid decision-making.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.

Summaries

  • Successful in increasing ongoing productivity without affecting profits.
  • Seasoned
  • Customer service specialist with 12 years of initiative experience who is dedicated and detail-oriented.
  • Proactive
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Focused on customer service
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Determined sales and marketing professional with 17 years of experience in category industry.

Accomplishments

  • Planned and executed customer journey mapping across product lines, enhancing the user experience and increasing retention by 41%.
  • Led benchmarking initiatives within the organization that yielded 68% in operational savings, with a noticeable improvement in product output quality.
  • Directed a comprehensive business continuity planning session across process, resulting in no downtime during a critical business transition.
  • Developed and enforced safety standards across 8 teams, decreasing workplace incidents by 29% within three years.
  • Transformed the reporting process by introducing real-time dashboards, improving data accuracy and reducing reporting time by 79%.
  • Orchestrated the reengineering of a critical operational workflow, delivering a 82% improvement in service delivery time.
  • Coordinated the successful completion of a six-month ERP system overhaul, reducing processing errors by 19% and increasing department efficiency.
  • Implemented continuous improvement methodologies that resulted in an 33% increase in operational efficiency year over year.
  • Reduced backend process inefficiencies by designing a root cause analysis framework, leading to 49% reduction in operational downtime.
  • Facilitated cross-departmental workshops introducing Six Sigma best practices, yielding a significant reduction in process variances.

Affiliations

  • Global Association for Business Process Management
  • Council of Supply Chain Management Professionals (CSCMP)
  • American Marketing Association
  • International Institute of Business Analysis (IIBA)
  • Society of Women Engineers
  • Association of Change Management Professionals (ACMP)
  • Certified Scrum Masters for Process Excellence Alliance
  • Agile Alliance - Business Process Chapter
  • Institute of Industrial and Systems Engineers (IISE) - Senior Process Expert Chapter
  • International Association of Administrative Professionals

Certifications

  • ISO 27001 Lead Implementer
  • SHRM Certified Professional (SHRM-CP)
  • Certified ScrumMaster (CSM)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Protection Officer (CPO)
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Certified Business Process Improvement Professional (CBPI)
  • ITIL 4 Foundation Certification
  • Certified Business Analysis Professional (CBAP)

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