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Skills

  • Communications
  • Relationship development
  • Tourism management
  • Budgets
  • Stakeholder collaboration
  • Collaboration with academic advisors
  • Public speaking
  • Arts and culture
  • Conflict resolution
  • Regulatory compliance

Work Experiences

  • Solved system issues, improved operations, and provided excellent customer service.
  • Boosted engagement with the admissions department by 22%.
  • Assisted prospective students with the admissions process.
  • Assisted over 13 students per week with questions regarding admissions, financial aid, and campus life, improving the overall onboarding process by 59%.
  • Coordinated with the marketing team to develop brochures for events, which improved event registration rates by 74%.
  • Collaborated with the marketing team on targeted email campaigns, increasing open rates by 76% among prospective students.
  • Aligned recruitment strategies with university goals.
  • Contributed to a 39% increase in enrollment from underrepresented groups.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Contributed to the admissions office by organizing and attending 7 recruitment events each month, supporting a 75% rise in attendance.

Summaries

  • Confident public speaker highly skilled in delivering captivating campus narratives that have resulted in a 32% rise in tour engagement.
  • Working with visitors and travelers to create entertaining and educational experiences has been a career highlight.
  • Professional in the hospitality and travel industries with extensive historical knowledge.
  • Achieved a 84% rise in applications.
  • Optimistic and outgoing individual who enjoys meeting new people.
  • Recognized on a regular basis for outstanding performance and contributions to the Education and Training industry's success.
  • Achieved a 77% increase.
  • Achieved a 84% increase in online interaction.
  • Excellent public speaking skills as well as a thorough understanding of Boston history, architecture, and current events.
  • Excellent knowledge of initiative history, as well as organizational and public speaking abilities.

Accomplishments

  • Documented and resolved category which led to method.
  • Collaborated with marketing to create visually engaging collateral for information sessions, driving a 29% growth in attendance.
  • Resolved program conflicts between newly admitted students and academic staff, ensuring seamless communication and framework.
  • Coordinated and led campus tours for groups of 6, increasing prospective student engagement by 65%.
  • Created customized follow-up email templates for acceptance notifications, increasing student engagement by 16%.
  • Resolved product issue through consumer testing.
  • Supported academic advising efforts by tracking student touchpoints in Workday, resulting in a 25% conversion improvement for targeted majors.
  • Trained and mentored 11 new Student Ambassadors, enhancing program effectiveness, which resulted in higher student satisfaction scores by 74%.
  • Worked closely with local high schools to schedule campus visits, successfully driving 52% of attendees to submit an enrollment application.
  • Provided high-quality campus tour experiences that led to a 48% increase in positive feedback from prospective students and their families.

Affiliations

  • American Association of Collegiate Registrars and Admissions Officers (AACRAO)
  • Association for Supply Chain Management (APICS)
  • Association of Information Technology Professionals
  • Toastmasters
  • Association for Computing Machinery
  • Society of Women Engineers
  • University Marketing & Communications Committee
  • Project Management Institute
  • National Collegiate Outreach Network (NCON)
  • Council for Advancement and Support of Education (CASE)

Certifications

  • Certified Public Accountant (CPA)
  • Certified Educational Planner
  • Global Recruiting and Admissions Certificate
  • NACAC ACT/SAT Test Center Certification
  • CompTIA Network+
  • CompTIA Security+
  • Certified Public Accountant
  • Social Media Analytics for Higher Education Outreach
  • CRM Software Certification, Adobe Creative Suite
  • High School Student Outreach Specialist (HSSOS)

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