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Skills

  • Upselling strategies
  • Dinner service planning
  • Time management and prioritization
  • Budgeting and finance
  • Materials preparation
  • Strong verbal communication
  • Employee performance evaluations
  • Process implementation
  • Report writing
  • Cross-functional team collaboration

Work Experiences

  • Closely monitored inventory levels.
  • Achieved a 32% reduction in daily task completion times.
  • Achieved quarterly sales of $9 or more.
  • Championed diversity and inclusivity initiatives.
  • Used program and system equipment to receive and transport incoming materials.
  • Achieved a 74% decrease in negative reviews.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • System helped me achieve $180,000.
  • Boosted customer conversion rates by 38%.

Summaries

  • Achieved a 20% increase in Microsoft Excel sales.
  • Adept at training staff in upselling techniques.
  • Customer-centric leader.
  • Achieved a 17% increase in positive reviews.
  • Cut labor costs by 59%.
  • Conducted staff meetings to align operations with company goals.
  • Achieved a 71% reduction in labor expenses.
  • Professional with 2 years of progressive experience in the field who is highly organized and detail-oriented.
  • Among his accomplishments is the creation of a framework app for use in the metric industry.
  • Decreased overhead expenses.

Accomplishments

  • Led a company-wide initiative to improve waste management, cutting waste disposal costs by 40% in 2022.
  • Assisted with the implementation of key POS system upgrades, decreasing transaction errors by 23%.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Established
  • Represented
  • Championed the use of customer data insights to tailor services, resulting in a customer retention rate above 51%.
  • Recorded
  • Consulted
  • Trained
  • Created

Affiliations

  • Completed specialized training on CRM software Workday through procedure, enhancing targeted sales efforts.
  • Active member of the Foodservice Consultants Society International (FCSI), gaining insights into restaurant innovation and guest experience.
  • National Restaurant Association member since 2019, engaging in continued education and market updates affecting the foodservice industry.
  • Active participant in the local Chamber of Commerce, collaborating with business leaders to improve services within Columbus.
  • Advanced Achievement Award from system for exceeding sales targets and operational goals in 2019.
  • Completed customer service immersion training through Vantage, improving de-escalation and conflict resolution competencies.
  • Certified in conflict resolution and mediation through procedure, improving team dynamics and customer interaction.
  • Volunteer at framework’s mentorship program, offering leadership and management advice to aspiring retail professionals.
  • Certified Customer Service Professional (CCSP) through the Customer Service Institute of America, completed in 2015.
  • Recognized as a Certified Restaurant Manager through the National Restaurant Association, awarded 2023.

Certifications

  • Certified Customer Service Professional (CCSP)
  • Certified Retail Operations Professional (CROP)
  • Certificate in Retail Management from standard
  • Certified Manager (CM) by the Institute of Certified Professional Managers
  • ServSafe Food Protection Manager Certification
  • Retail Industry Fundamentals by NRF Foundation
  • Certification in Vendor and Supply Chain Management
  • Online Marketing Certified Professional (OMCP)
  • Advanced POS System Management Certification by metric
  • Certified Frontline Supervisor (CFS) by framework

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