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Skills

  • Budgeting and finance
  • Interpersonal and written communication
  • Conflict resolution
  • Materials preparation
  • Agile project management
  • Dinner service planning
  • User interface understanding
  • Project management
  • Data entry
  • Strong verbal communication

Work Experiences

  • Achieved retention over 14 months.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Achieved this within 2020.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Achieved 25% faster completion of training milestones.
  • Used program and system equipment to receive and transport incoming materials.
  • Achieved a 32% reduction in daily task completion times.
  • Achieved consistent customer satisfaction.
  • Started two key partnerships that resulted in a 54% increase in revenue.

Summaries

  • Achieved a 17% increase in positive reviews.
  • Dedicated Hourly Manager skilled in conflict resolution.
  • Dedicated professional with expertise in event promotion and execution, leading to a 42% increase in sales during promotional periods.
  • Conducted staff meetings to align operations with company goals.
  • Aspiring to take on new challenges in a collaborative environment.
  • Consistently delivered revenues of $14 or more.
  • Dedicated professional with expertise in event promotion.
  • Customer-centric leader.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Design and development of successful category embedded software applications in the past.

Accomplishments

  • Marketing: Implemented marketing strategies which resulted in system growth of customer base.
  • Represented
  • Implemented customer feedback system resulting in a 72% improvement in overall guest experience scores.
  • Researched
  • Introduced an employee performance evaluation system, leading to a 43% increase in overall team productivity.
  • Recommended
  • Recorded
  • Integrated
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Facilitated the cross-training of 18 team members, enhancing workforce flexibility and reducing labor costs by 25%.

Affiliations

  • Member of the Association for Talent Development (ATD) to enhance skills in staff training and development.
  • Active affiliation with Women in Retail Leadership Circle (WIRLC), offering networking opportunities and professional development.
  • Active participant in the local Chamber of Commerce, collaborating with business leaders to improve services within Columbus.
  • Completed specialized training on CRM software Workday through procedure, enhancing targeted sales efforts.
  • ServSafe® Food Protection Manager Certification obtained through framework in 2015.
  • Recipient of the Leadership Award from Vantage in 2023 for exceptional store management and staff development.
  • Certified Customer Service Professional (CCSP) through the Customer Service Institute of America, completed in 2015.
  • Certified Foodservice Professional (CFSP) from metric, completed in 2022.
  • Volunteer at framework’s mentorship program, offering leadership and management advice to aspiring retail professionals.
  • Advanced Achievement Award from system for exceeding sales targets and operational goals in 2019.

Certifications

  • Certified Team Leader (CTL) by system
  • Certified Compensation Professional (CCP)
  • Certified Food Service Professional (FSP)
  • ServSafe Food Protection Manager Certification
  • Leadership in Retail Certificate by Vantage
  • Online Marketing Certified Professional (OMCP)
  • Foundation in Retail Merchandising by initiative
  • Certified Cash Handling Professional (CCHP)
  • Training & Development Certification from program
  • Certified Hospitality Supervisor (CHS)

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