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Skills

  • Medical assessment
  • Ability to read medical records
  • Understanding of medical affairs
  • Medical device knowledge
  • Medical billing and coding
  • Client relationship management
  • Representative experience
  • Medical facility knowledge
  • Medical records maintenance
  • Medical office administration

Work Experiences

  • Achieved 60% sales growth in the first quarter.
  • Boosted physician confidence in product therapies by 62%.
  • Boosted client retention by 84%.
  • Had an excellent attendance record and was always on time for work.
  • Achieved President's Club for exceptional customer service in managing and exceeding expectations of ServiceNow implementation across 14 of clinics.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Acted as primary contact for product-related inquiries.
  • Assisted physicians and nurses with troubleshooting and ensured proper use of equipment, improving clinical efficiency by 68%.
  • Collaborated with system customers to determine their needs and deliver method service.
  • Built long-term partnerships with key influencers in the medical field, resulting in $4 additional revenue from repeat customers.

Summaries

  • Comprehensive knowledge of client relations and a dedication to patient satisfaction.
  • Directing visitors and callers, documenting patient information, and updating EHR and financial systems are all skills she possesses.
  • Adept in using real-time feedback.
  • Boosted client satisfaction.
  • Within Miscellaneous, senior Onside Medical Representative and outstanding performer in process improvement and workflow optimization.
  • Complete patient education is a success.
  • Patient Service Representative with extensive knowledge of procedure.
  • Accomplished Onsite Medical Representative.
  • An adaptable and agile thinker, known for immediately troubleshooting product issues on-site and offering training to prevent future occurrences. Reduced training time of hospital staff by 48%. Enjoys working in fast-paced environments.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Received President's Club for excellence in customer relations by consistently maintaining a client satisfaction score of 51% across 12 healthcare providers.
  • Collaborated with a multidisciplinary team to optimize framework, improving patient throughput by 25% at 6 healthcare facilities.
  • Maintained active communication with over 13 key stakeholders across product trials, ensuring that testing phases met standard compliance ahead of schedule.
  • Coordinated on-site evaluations and real-time technical support that reduced product downtime by 66% across 7 healthcare facilities.
  • Restructured the regional demand forecast process, reducing inventory shortages and fulfilling 42% of urgent product orders within 18 months.
  • Documented and resolved program which led to initiative.
  • Led the training of 9 medical staff on the correct usage of standard, ensuring compliance with procedure and reducing device misuse incidents by 68%.
  • Managed the installation and commissioning of initiative, exceeding project deadlines and improving physicians’ workflow by 74%.
  • Successfully orchestrated the logistics and educational materials for framework, which drew in over 18 attendees and increased lead generation by 68%.
  • Introduced procedure to clients' facilities, which directly contributed to a 54% increase in new patient handling efficiency.

Affiliations

  • Association of Information Technology Professionals
  • Society of Medical Consultants to the Armed Forces (SMCAF)
  • American Academy of Medical Administrators (AAMA)
  • American Red Cross Volunteer and Health Outreach Programs
  • American Medical Informatics Association
  • Networking in Healthcare (NETHC)
  • Jaycees
  • Toastmasters
  • Lions Club
  • Association for Computing Machinery

Certifications

  • Medical Office Administration Certificate - Vantage
  • Health Insurance Portability and Accountability Act (HIPAA) Compliance Certification - Summit Group
  • Certified Medical Representative (CMR) - National Association of Medical Sales Representatives
  • Certified Public Accountant (CPA)
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS) – HIMSS
  • Healthcare Leadership Competency Certification - Brightline
  • Medical Terminology Certificate - Harbor & Co.
  • Certified Professional in Patient Safety (CPPS) - Institute for Healthcare Improvement
  • Medical Device Regulation (MDR) Certification - Lakeside Partners
  • CompTIA Security+

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