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Skills

  • Contract negotiation/review/drafting
  • Relationship development
  • Client-focused
  • Multi-Task Management
  • Heavy lifting
  • Territory Sales Experience
  • Client advocacy
  • Agile project management
  • Credit and collections
  • Safety measures

Work Experiences

  • Improved locomotive material expense tracking by 12%.
  • Advised
  • Saved $4 by putting in place cost-cutting measures that addressed long-standing issues.
  • Worked with the parts department to get the parts I needed.
  • Responded quickly to customer concerns and resolved category issues using project management and data analysis.
  • Started it.
  • Did some research.
  • Guided
  • Invented
  • Sought advice.

Summaries

  • Process and system are examples of abilities.
  • Pragmatic
  • Versatile
  • Focused on customer service
  • Evaluator is articulate and driven to succeed.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Dependable
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Collaborate with commercial lenders to achieve sales targets.
  • Service-driven

Accomplishments

  • Collaborated with data and finance teams to evaluate KPI effectiveness, resulting in a 69% accuracy improvement in forecasting models.
  • Developed a detailed evaluation framework for client feedback which resulted in a 71% improvement in product quality and service delivery.
  • Documented and resolved procedure which led to standard.
  • Led evaluation of performance metrics across 6 departments, aligning business objectives and increasing operational output by 59%.
  • Facilitated change management during the adoption of new quality assurance programs, contributing to a successful transition and an increase in audit pass rates.
  • Partnered with upper management to restructure the employee performance assessment process, reducing turnover by 45% and enhancing employee engagement.
  • Designed performance assessments aligned with organizational goals, which improved accuracy in evaluating employee contributions by 62%.
  • Collaborated with team of 11 in the development of procedure.
  • Utilized Six Sigma tools to analyze quality control metrics, reducing defects by 76% and saving the company $9 annually.
  • Delivered comprehensive evaluation reports to senior management, identifying key performance trends and contributing to strategic planning efforts.

Affiliations

  • International Association of Administrative Professionals
  • Association for Computing Machinery
  • Society for Human Resource Management (SHRM)
  • Lions Club
  • Project Management Institute (PMI) – PMP Certification
  • American Marketing Association
  • Jaycees
  • Academy of Management (AOM)
  • Lean Enterprise Institute
  • Society of Competitive Intelligence Professionals (SCIP)

Certifications

  • Contracts and Procurement Specialist Certification from NCMA
  • CompTIA Security+
  • Certified Public Accountant
  • Certified ScrumMaster (CSM) from Scrum Alliance
  • Certified Quality Auditor (CQA) by ASQ
  • Project Management Professional (PMP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Internal Auditor (CIA) by IIA
  • Agile Project Management Certification by initiative
  • Compliance Officer Certification from SCCE

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