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Skills

  • Advanced analytics and reporting for clinics
  • Budgets
  • Team management
  • Patient satisfaction improvement strategies
  • Communications
  • Initiative equipment
  • Problem resolution
  • Business operations
  • Stakeholder relationship management
  • Project organization

Work Experiences

  • Conducted routine audits.
  • Achieved a 46% rise in new patient acquisition.
  • By prescribing targeted medications and therapies under physician supervision, I was able to effectively reduce symptoms and treat underlying conditions.
  • Achieved a 20% growth in market share.
  • Transported HubSpot to one year customer locations.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Achieved zero violations during the last the past year review.
  • Achieved 43% faster claims processing time.
  • Achieved a 82% improvement in operational consistency.
  • Collaborated with regional leadership to align clinic goals with broader organizational targets, achieving a 50% increase in service delivery across all sectors.

Summaries

  • Cut expenses by $3 annually.
  • Accomplished in financial planning for medical practices.
  • Coordinated efforts across departments.
  • Physician Practice Manager with 6+ years of experience in the healthcare field.
  • Adept at crafting and executing operational plans that achieve strategic goals, from budgeting to staff management and patient care optimization.
  • Astute Physician Practice Manager.
  • Accomplished Physician Practice Manager.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved zero compliance violations in the last one year audit cycle.
  • Dedicated healthcare leader with a track record of reducing patient admission times by 46% through team collaboration and process improvement.

Accomplishments

  • Implemented staff performance review systems, resulting in improved employee engagement and an 49% increase in productivity.
  • Led transformative efforts to enhance clinic workflows, resulting in 45% faster patient check-in times.
  • Documented and resolved standard which led to framework.
  • Facilitated ongoing professional development for clinicians, resulting in a 71% improvement in service quality feedback scores.
  • Implementing a chronic care management program, which improved patient outcomes compliance by 46% for high-risk populations.
  • Successfully secured certification in process, enhancing the practice's reputation for quality care and safety.
  • Revamped the patient referral system, increasing referral rates to in-network specialists by 48% and reducing costs.
  • Led a clinic expansion initiative, including site selection and infrastructure design, successfully launching 8 new offices in Seattle on time and within budget.
  • Led staff restructuring projects that enhanced inter-departmental communication, reducing clinical bottlenecks by 49%.
  • Negotiated contracts with key suppliers, lowering procurement costs by 59% while maintaining high-quality service.

Affiliations

  • Association of Information Technology Professionals
  • Association for Supply Chain Management (APICS)
  • Freemason
  • American Medical Informatics Association
  • American Marketing Association
  • American Medical Group Association (AMGA)
  • Jaycees
  • Healthcare Financial Management Association (HFMA)
  • Financial Management Association International (FMA)
  • International Council of Nurses

Certifications

  • Certified Healthcare Risk Management Professional (CHRMP)
  • Certified Professional in Healthcare Quality (CPHQ) - through National Association for Healthcare Quality (NAHQ)
  • CompTIA A+ Technician
  • Electronic Health Record Specialist Certification (CEHRS) - through National Healthcareer Association (NHA)
  • Salesforce
  • Patient-Centered Medical Home CCE Certification (PCMH CCE) - through NCQA
  • Certified Ambulatory Clinic Manager (CACM) - through MGMA
  • Project Management Professional (PMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Patient Account Manager (CPAM) - through American Association of Healthcare Administrative Management (AAHAM)

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