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Skills

  • Vendor relationship management
  • Multi-disciplinary team collaboration
  • Patient Experience Enhancement
  • Communications
  • Advanced analytics and reporting for clinics
  • Health information systems (EHR/EMR) implementation
  • Electronic Health Record (EHR) optimization
  • Microsoft Excel for healthcare financial modeling
  • Team building
  • Performance optimization

Work Experiences

  • Conducted periodic performance evaluations for clinical staff.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Boosted satisfaction scores by 76%.
  • Achieved 60% readiness level in external audits.
  • Achieved 43% faster claims processing time.
  • Achieved a 43% increase in service delivery.
  • Collaborated with physicians and department heads.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.
  • Administered clinic payroll and benefits for 11 employees.
  • Championed sustainability initiatives, reducing clinic waste by 63% and saving $14 on operational costs annually.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Costs were consistently reduced while profits were increased.
  • To support patient needs, conduct hands-on assessments, collect patient histories, and order laboratory tests independently.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accomplished in financial planning for medical practices.
  • Astute Physician Practice Manager.
  • Achieved measurable improvements in clinical outcomes.
  • Achieved results through team collaboration.

Accomplishments

  • Designed and executed a long-term strategic business plan that resulted in 43% revenue growth and expanded services to Austin.
  • Streamlined billing systems, reducing claims processing time by 23% and increasing successful claims submissions by 63%.
  • Implementing a chronic care management program, which improved patient outcomes compliance by 46% for high-risk populations.
  • Revamped the patient referral system, increasing referral rates to in-network specialists by 48% and reducing costs.
  • Led transformative efforts to enhance clinic workflows, resulting in 45% faster patient check-in times.
  • Ran quarterly financial analysis, discovering and implementing solutions that reduced unnecessary expenditures by $16 annually.
  • Developed data-driven performance metrics, driving a 47% improvement in departmental KPIs over the course of 2 months.
  • Managed the integration of a new laboratory information system, reducing test result turnaround time by 9 hours.
  • Facilitated ongoing professional development for clinicians, resulting in a 71% improvement in service quality feedback scores.
  • Implemented a fully integrated Electronic Health Record (EHR) system, reducing administrative errors and increasing patient throughput by 75%.

Affiliations

  • National Patient Safety Foundation (NPSF)
  • Society of Women Engineers
  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • Jaycees
  • Healthcare Financial Management Association (HFMA)
  • Practice Management Institute (PMI)
  • American Marketing Association
  • American Academy of Professional Coders (AAPC)
  • American Medical Informatics Association

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Healthcare Process Improvement Certification (HPI) - through American Society for Quality (ASQ)
  • Human Resources Certification Institute's Professional in Human Resources (PHR)
  • Certified Public Accountant
  • ServSafe
  • Certified Professional Compliance Officer (CPCO) through AAPC
  • Healthcare Analytics Certificate Program (through Northwind)
  • Salesforce
  • Certified Healthcare Access Manager (CHAM) - through National Association of Healthcare Access Management (NAHAM)
  • Certified Patient Account Manager (CPAM) - through American Association of Healthcare Administrative Management (AAHAM)

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