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Skills

  • Disaster Recovery Planning
  • Internal IT auditing
  • Conflict resolution in team settings
  • Data Encryption Standards Implementation
  • Disaster Recovery Testing and Plan Execution
  • Technical support and troubleshooting
  • Backup Automation and Data Integrity Assurance
  • IT cost optimization strategies
  • Infrastructure as Code (IaC)
  • Time management and prioritization

Work Experiences

  • Achieved Outstanding Service Award for outstanding cybersecurity initiatives.
  • Deployed new communication platforms company-wide.
  • Developed and implemented encryption protocols, ensuring compliance with method.
  • Collaborated with the finance department to identify and resolve cost inefficiencies in IT spending, cutting expenses by $16.
  • Achieved results in under 2022.
  • Designed a full-scale backup and disaster recovery plan using Salesforce, significantly mitigating risks in case of data loss.
  • Gather information from all departments.
  • Designed a network-wide security strategy.
  • Assessed and upgraded existing hardware.
  • Deployed a CRM system across 8 departments.

Summaries

  • Achieved a 15% drop in downtime.
  • Cloud architect and IT support professional responsible for supporting over 15 employees, reducing technical downtime by 60%. Expertise includes cloud computing solutions, firewall setup, and database management with SQL.
  • Designed solutions that reduced support ticket volume by 62%.
  • Automated core processes.
  • Automated daily data backups.
  • Cloud computing expert with extensive experience.
  • Conducted in-depth infrastructure analysis.
  • Achieved compliance standards such as CPA.
  • Dedicated IT professional with expertise in disaster recovery planning.
  • Automated critical IT processes.

Accomplishments

  • Analyzed and optimized cloud expenses within system, leading to an annual savings of $9.
  • Optimized the helpdesk ticketing workflow, decreasing resolution time by 41% and increasing user satisfaction across sales.
  • Supported 5 cross-functional teams in troubleshooting and resolving complex technical issues during peak operational periods.
  • Developed and enforced enterprise-wide IT policies that ensured the implementation of best practices across departments.
  • Led the procurement, installation, and configuration of enterprise hardware and software systems, reducing procurement costs by $18 annually.
  • Reduced time taken for system restorations by 63% through the implementation of an advanced disaster recovery strategy using Workday.
  • Led IT training sessions for over 12 employees, improving overall tech literacy and reducing support requests by 58%.
  • Collaborated with vendors to implement a robust cloud cost saving plan, reducing monthly cloud service expenses by 39%.
  • Led the migration of on-premise data centers to procedure, reducing hosting costs by $16 annually.
  • Trained 17 staff on the use of newly deployed SaaS products, reducing adoption resistance and support requests by 49%.

Affiliations

  • Member, Database Administrators Forum – Structured Query Language Division, 2020 – Present
  • Alumni, Microsoft Certified Azure Fundamentals Program, 2017
  • Member, Association for Computing Machinery (ACM) – Special Interest Group on Management Information Systems (SIGMIS), 2019 – Present
  • Member, Python Software Foundation, 2022 – Present
  • Contributor, OpenStack Foundation, 2024
  • Member, Cloud Security Alliance (CSA), 2015-Present
  • Affiliate Member, European Alliance for Innovation (EAI) – IT Solutions, 2022 – Present
  • Mentor, Women in Technology (WiT) Network, 2024 – Present
  • Organizer, Local Tech Support Meetup, Boston, 2015 – Present
  • Alumni, HarvardX Cloud Architecture Certification Program, 2016

Certifications

  • Certified Information Security Manager (CISM)
  • Microsoft Certified: Azure Security Engineer Associate
  • Certified Ethical Hacker (CEH) by EC-Council
  • Google Certified Professional Cloud Architect
  • Certified Cloud Security Professional (CCSP)
  • Certified Data Privacy Solutions Engineer (CDPSE)
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified: Enterprise Administrator Expert
  • Certified IT Asset Manager (CITAM)
  • Comptia Linux+ Certification

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