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Skills

  • End-User Training and Tech Literacy Improvement
  • Disaster Recovery Testing and Plan Execution
  • Adaptability to Rapid Technological Changes
  • Disaster Recovery Planning
  • Cross-functional team collaboration
  • Service Desk Management
  • Help Desk Ticketing System Optimization
  • Continuous Network Performance Monitoring
  • Cloud Server Migration Expertise
  • Technical support and troubleshooting

Work Experiences

  • Am in charge of meeting notices and agendas.
  • Keep track of e-mails related to the office and respond as needed.
  • Assessed and upgraded existing hardware.
  • Achieved zero data loss.
  • Developed and implemented encryption protocols, ensuring compliance with method.
  • Designed scalable infrastructure solutions for growing teams, supporting over 18 new hires without degradation in system performance.
  • Created technical documentation for Salesforce.
  • Achieved Innovation Award for outstanding cybersecurity initiatives that protected company assets valued at $13.
  • Automated daily backups.
  • Cut expenses by $3.

Summaries

  • Achieved $13 in savings by reducing hardware resource needs.
  • Collaborated with finance and IT teams.
  • Designed solutions that reduced support ticket volume by 62%.
  • Boosted productivity by 34%.
  • Conducted in-depth infrastructure analysis.
  • Accomplished IT staff member with proficiency in optimizing IT spending and infrastructure costs. Identified cost inefficiencies with the finance team, leading to a savings of $13. Automated daily data backups, ensuring data integrity and recovery readiness.
  • Accomplished IT staff member with proficiency in optimizing IT spending.
  • Deployed communication platforms, driving a 73% increase in productivity.
  • Achieved 75% improvement in database management.
  • Cut issue-resolution times by 53%.

Accomplishments

  • Implemented cybersecurity measures, reducing malware incidents across the network by 72% within 6 months.
  • Provided tier-III support to resolve escalated network incidents, resolving 76% of issues on the first attempt.
  • Analyzed and optimized cloud expenses within system, leading to an annual savings of $9.
  • Engineered a company-wide system upgrade project from metric to initiative, accelerating processes by 77% post-implementation.
  • Developed and maintained system documentation, which streamlined troubleshooting processes and improved system uptime by 84%.
  • Led the migration of on-premise data centers to procedure, reducing hosting costs by $16 annually.
  • Developed IT onboarding procedures for new hires, shortening the integration period from 3 days to 9 days.
  • Led IT training sessions for over 12 employees, improving overall tech literacy and reducing support requests by 58%.
  • Trained 17 staff on the use of newly deployed SaaS products, reducing adoption resistance and support requests by 49%.
  • Developed and enforced enterprise-wide IT policies that ensured the implementation of best practices across departments.

Affiliations

  • Mentor, Women in Technology (WiT) Network, 2024 – Present
  • Registered Member, CompTIA – Information Technology Professionals Network, 2018 – Present
  • Volunteer, Code.org’s Hour of Code Initiative, 2024
  • Alumni, Microsoft Certified Azure Fundamentals Program, 2017
  • Certified Member, Cisco Networking Academy – Security Operation Certification, 2020
  • Certified Member, ITIL Foundation – IT Service Management, 2017
  • Volunteer IT Coordinator, Local Non-Profit Technology Events, Raleigh, 2020
  • Affiliate Member, European Alliance for Innovation (EAI) – IT Solutions, 2022 – Present
  • Active Member, National Cyber Security Alliance (NCSA), 2023 – Present
  • Mentor, Young IT Professionals Association, 2021 – Present

Certifications

  • Microsoft Certified: Azure Security Engineer Associate
  • Certified Network Defender (CND) by EC-Council
  • Certified in Risk and Information Systems Control (CRISC)
  • SANS GIAC Certified Incident Handler (GCIH)
  • Microsoft Certified: Dynamics 365 Fundamentals (CRM)
  • Red Hat Certified System Administrator (RHCSA)
  • Certified Ethical Hacker (CEH) by EC-Council
  • Microsoft Certified: Power Platform Fundamentals
  • Google Certified Professional Cloud Architect
  • VMware Certified Professional (VCP)

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