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Skills

  • Project oversight
  • Seasoned in medical clinical procedures
  • Multi-location clinic operations
  • Financial forecasting and analysis
  • Career development pathway creation
  • Hiring and recruitment
  • Inventory and restocking
  • Relationship building and retention
  • Healthy meal preparation
  • Occupancy strategies

Work Experiences

  • Created and maintained an inventory management system.
  • Coordinated cross-functional teams.
  • Increased patient satisfaction by 5% within 18 months.
  • Achieved a 79% year-over-year increase in clinic revenue.
  • Achieved a 65% improvement in key performance metrics.
  • Achieved a 26% boost in data security.
  • Achieved a 23% reduction in incident reports.
  • Assessed 17 clinics.
  • Communicated with patients while maintaining the confidentiality of their medical information.
  • Created and maintained strong vendor relationships to secure favorable pricing for medical supplies, reducing overhead by $6 annually.

Summaries

  • With more than 2 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.
  • Aligned operational strategies with corporate growth objectives.
  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.
  • Achieved above-market reimbursement rates.
  • Dedicated Pharmacy Manager with experience with regulatory requirements and a passion for assisting people from all walks of life.
  • Achieved a 65% improvement in clinic performance.
  • Achieved a 73% increase in collections.
  • Strong organizational skills, as well as a thorough knowledge of data collection and performance metrics.
  • Adaptive leader managing multisite healthcare operations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Designed and implemented a career development program that resulted in a 15% increase in internal promotions and improved staff retention.
  • Led successful negotiation strategies for payer contracts, increasing reimbursement rates by 40% across the region.
  • Optimized budget management practices through monthly financial reviews and forecasting, achieving an average cost reduction of $9 across 13 clinics.
  • Oversaw implementation of a new healthcare management software, improving scheduling accuracy by 40% and reducing patient wait times across 6 clinics.
  • Collaborated with team of 15 in the development of method.
  • Championed an initiative to upgrade clinical technology, reducing redundant manual processes and improving patient throughput by 29%.
  • Monitored evolving healthcare trends and developed strategic plans that positioned clinics to meet future patient care demands while improving operational efficiency by 75%.
  • Facilitated monthly risk management meetings, identifying and mitigating potential organizational liabilities through proactive policies.
  • Collaborated with legal and HR departments to draft region-wide policy changes that reduced potential liabilities and enhanced regulatory compliance.
  • Facilitated successful Joint Commission surveys at 14 locations, ensuring compliance with regulatory standards and minimizing operational disruptions.

Affiliations

  • Ambulatory Surgery Center Association (ASCA)
  • American Society for Quality (ASQ)
  • National Association of Managed Care Physicians (NAMCP)
  • Healthcare Compliance Association (HCCA)
  • EHR Association (EHRA)
  • Association of Information Technology Professionals
  • Association for Professionals in Infection Control and Epidemiology (APIC)
  • Association for Health Care Resource & Materials Management (AHRMM)
  • Rotary International
  • American College of Healthcare Executives (ACHE)

Certifications

  • Medical Group Management Association (MGMA) Fellowship (FACMPE)
  • Certified Healthcare Financial Professional (CHFP) from the Healthcare Financial Management Association (HFMA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant
  • Certified Revenue Cycle Professional (CRCP) from the American Association of Healthcare Administrative Management (AAHAM)
  • Health Information Technology (HIT) Certification from Summit Group
  • Project Management Professional (PMP)
  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+

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