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Skills

  • Staff management
  • Chapter 7 and Chapter 13 filings
  • Business operations
  • Client Satisfaction Improvement
  • Cross-functional legal coordination
  • Bankruptcy filing success tracking
  • Team building
  • Drafting specialized settlement agreements
  • Communications
  • Business Development

Work Experiences

  • Effectively reduced firm-wide case load stress through strategic workload distribution and process improvements, resulting in a category.
  • Advised senior leadership on bankruptcy trends.
  • Conducted detailed analysis of creditor petitions.
  • Improved customer retention by 17% by resolving escalated customer issues.
  • Achieved 76% reduction in late-stage bankruptcies through the effective implementation of early intervention strategies.
  • Increased new bank relationships within the local community by 6% through the implementation of quarterly promotions.
  • Delivered financial education workshops to clients post-bankruptcy.
  • Drafted, reviewed, and submitted legal documents, reducing filing delays by 59% and ensuring all deadlines were met.
  • Used positive motivational techniques to engage employees in business processes.
  • Compared system applications to outline specifications in order to approve, reject, or suggest changes to files.

Summaries

  • Within Miscellaneous, senior Bankruptcy Manager and outstanding performer in risk assessment and budget management.
  • Versatile Bankruptcy Manager with background in banking and finance. Consistently meet bank and customer service standards. Ready to tackle new challenges in position within Miscellaneous where talents in process improvement and workflow optimization will be valuable.
  • Strengths in performance reporting and risk assessment backed up by Miscellaneous training.
  • Achieved consistent accuracy in case processing.
  • Highly skilled at building and leading high-performance teams that focus on meeting and exceeding business goals.
  • Accomplished Bankruptcy Manager specializing in Chapter 7 and 13 filings, with a history of negotiating debt settlements and reducing client delinquencies by over $8 in the past year.
  • Achieved a 82% success rate.
  • Interpersonal skills are exceptional.
  • Ambitious banker with extensive experience in bank leadership, fraud detection, and teller operations.
  • Regulatory requirements and successful strategies for maintaining optimal controls are well-understood.

Accomplishments

  • Supported a portfolio of high-value corporate bankruptcy cases with complex financial structures, recovering more than $6 in assets.
  • Reduced financial risk exposure by 49% through detailed account audits and preventive remediation measures.
  • Partnered with the finance team on complex bankruptcy account reconciliations, leading to accurate financial reporting and a 39% reduction in discrepancies.
  • Trained and coached a team of 8 advisors, improving client satisfaction scores by 40% through enhanced service delivery in bankruptcy cases.
  • Effectively supported the legal department in litigation avoidance, resulting in a 41% decrease in legal expenses related to bankruptcy disputes.
  • Reduced operational costs by 13% through strategic process improvements and efficient resource allocation, positively impacting overall case outcomes.
  • Led a cross-functional team in the analysis of bankruptcy eligibility, ensuring 32% regulatory compliance and accurate debt resolution strategies.
  • Implemented a case review process that improved overall case resolution time by 39% across a caseload of 8, boosting operational efficiency by 28%.
  • Collaborated with cross-function teams including legal and finance departments to streamline case approval processes, reducing administrative overhead by 17%.
  • Directed the strategic redistribution of bankruptcy cases across 2 staff to reduce processing delays by 6 months, improving case turnaround.

Affiliations

  • Bankruptcy & Commercial Law Section of Washington Bar Association
  • Insolvency Network (IN) – Advocacy & Legal Resources
  • National Association of Chapter 13 Trustees (NACTT)
  • Association for Computing Machinery
  • Association of Insolvency & Restructuring Advisors (AIRA)
  • Turnaround Management Association (TMA)
  • International Council of Nurses
  • Association of Information Technology Professionals
  • Corporate Restructuring Advisory Board – Raleigh
  • National Association of Social Workers

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Legal Manager (CLM) focusing on Insolvency
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certified
  • Certified Financial Risk Manager (FRM)
  • Cisco Certified Network Associate (CCNA)
  • Certified Debt Recovery Specialist (CDRS)
  • CompTIA Security+
  • Legal Project Management Professional (LPM) with Bankruptcy Focus

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