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Skills

  • Process streamlining
  • Customer satisfaction improvement
  • Change Management
  • Team Leadership
  • Project estimation and bidding
  • Customer relations
  • MS Office
  • Team management
  • Equipment & Tool Management
  • Error Reduction Strategies

Work Experiences

  • Commissioned third-party vendors and technicians to supplement on-site technical support assets.
  • Kept accurate records of all malfunctions, installations, and service calls according to method guidelines.
  • Completed over 3 site installations in 2016—the highest of any technician—while consistently receiving positive customer feedback.
  • Achieved a 44% faster turnaround.
  • Collaborated with cross-functional teams and vendors to quickly resolve installation challenges, resulting in a 53% faster turnaround.
  • All diagnostic testing results for new and in-use category received my final approval.
  • Accomplished this in 2016.
  • Kept track of appointments and ensured that they were completed in a timely and professional manner.
  • Decreased installation lead time by 30% by optimizing resources and implementing effective time management techniques.
  • Coordinated process support efforts across multiple departments by leading 6 months meetings.

Summaries

  • Procedure Installer with 10 years of field experience who is committed to customer satisfaction.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Lead Install Technician is a versatile Lead Install Technician who can handle a wide range of remedial and maintenance scenarios at any scale.
  • Adapted to unique environments.
  • Adept at managing installations in demanding environments such as Boston, consistently maintaining operational systems and a zero-downtime guarantee.
  • Achieved a 63% reduction in worksite risks.
  • Achieved a 56% reduction in error rates.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved results through consistent communication.
  • Process Installer who is well-versed in inventory management, schedules, and new installations.

Accomplishments

  • Introduced a preventative maintenance initiative that extended product life by 16% and reduced service calls by 17 hours annually.
  • Successfully implemented a fully compliant occupational safety program, reducing workplace incidents by 47%, achieving OSHA.
  • Optimized budget allocations, yielding a 15% reduction in project costs without compromising quality.
  • Played a pivotal role in securing 17% of repeat business by consistently delivering quality on-time installations and providing excellent post-installation support.
  • Advanced key performance indicators (KPIs) for technical team by 63%, optimizing both team output and customer deliverables.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led a team of 15 installers, overseeing the successful deployment of Salesforce across 17 client sites.
  • Championed a real-time communication system among field teams leading to a 24% reduction in project delays.
  • Reduced installation errors by 48% through the introduction of new quality assurance protocols.
  • Implemented an inventory tracking system that reduced delays in materials by 39%, ensuring timely project completion.

Affiliations

  • Jaycees
  • North American Board of Certified Energy Practitioners (NABCEP)
  • Association for Facilities Engineering (AFE)
  • Electronic Technicians Association (ETA)
  • National Contract Management Association (NCMA)
  • Telecommunications Industry Association (TIA)
  • Society of Human Resource Management
  • Association for Computing Machinery
  • Freemason
  • International Facility Management Association (IFMA)

Certifications

  • Salesforce
  • Forklift Operation and Safety Certification – 2020
  • CompTIA A+ Technician
  • Certified Structured Cabling Specialist (CSCS) – 2023
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant (CPA)
  • Certified Project Manager (CPM) - 2017
  • CompTIA Network+

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