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Skills

  • Recruiting
  • Internet research
  • Flexible
  • Health insurance processing
  • Strong problem solver
  • File and data retrieval systems
  • Meticulous attention to detail
  • Sales plan implementation
  • Routing correspondence
  • Travel planning

Work Experiences

  • Used Jira to manage my itinerary and appointment schedules.
  • Inbound phone calls, mail, and faxes were managed and directed appropriately by me.
  • Gathered data and documents from sources that had previously been entered into the system.
  • Aided the organization's objectives by ensuring that projects were in line with the mission of providing knowledge, information, expertise, and experiences in the field of speech and language pathology.
  • Increased customer retention by effectively resolving problems.
  • Managed client correspondence and communications while optimizing office functions.
  • Was in charge of communications, mail distribution, supply ordering, and inventory control in the office.
  • Worked to keep the reception area clean in order to maintain a welcoming atmosphere.
  • Got signatures on financial documents and invoices, both internal and external.
  • Doctors' medication orders, lab test requests, and care plans were all transcribed by me.

Summaries

  • Dependable
  • Professional business writing, bookkeeping, and project management experience.
  • Trained in HubSpot and possesses exceptional risk assessment abilities.
  • Articulate
  • Verifies documents, investigates problems, and implements effective solutions.
  • Filing expense reports, managing calendars, and scheduling meetings are all skills she possesses.
  • Expert Unit Secretary with ITIL and Miscellaneous office and personnel management experience.
  • Unit Secretary with 14 years of successful workflow optimization and client relations experience.
  • Administrative Assistant with extensive experience working with a wide range of clients and delivering outstanding results.
  • Unit Secretary is a professional, meticulous, and hardworking Unit Secretary who is looking for a new professional challenge and is eager to advance professionally with Beacon Labs.

Accomplishments

  • Scheduling: Organized technician schedule for customer jobs.
  • Handled complex scheduling for departmental staff, ensuring all coverage needs were met while maintaining strict adherence to labor regulations.
  • Data Entry: Reviewed and updated client correspondence files and scheduling database.
  • Updated and maintained company database to reflect current and accurate client records for more than 8 accounts.
  • Enhanced office productivity by redesigning workflows and introducing system automations that reduced administrative bottlenecks.
  • Patient Charting: Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information.
  • Procedure Trained medical billing staff of 18 employees on the office policies and 3rd party insurance, Medicare, Medi-cal, HMO and PPO billing procedures.
  • Acted as a liaison between clinical staff and patients, ensuring high-quality communication and resolution of escalated issues.
  • Improved patient satisfaction scores by 63% by consistently providing excellent customer service and addressing feedback.
  • Led the implementation of a digital filing system that improved record retrieval time by 52% and reduced paperwork errors.

Affiliations

  • Rotary International
  • National Association of Health Unit Coordinators (NAHUC)
  • Uniform Data System for Medical Rehabilitation (UDSMR) Affiliation
  • Certified Medical Administrative Assistant (CMAA) Membership
  • International Association of Administrative Professionals
  • Association for Healthcare Administrative Professionals (AHCAP)
  • American Public Health Association (APHA)
  • National Association of Social Workers
  • American Medication Management Association (AMMA)
  • American Society of Safety Professionals

Certifications

  • Medical Billing and Coding Specialist Certification
  • Electronic Health Records Specialist Certification (CEHRS)
  • Advanced Office Communication for Healthcare Professionals
  • Certified Protection Officer (CPO)
  • CLER Clinical Learning Environment Review Certification
  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR Certified
  • International Association of Administrative Professionals: CPA
  • Certified Business Analysis Professional (CBAP)
  • Cerner PowerChart Certification

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