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Skills

  • Operational improvement
  • Credit score analysis
  • Financial reporting
  • System equipment
  • Accounts receivable management
  • Supervision
  • Team building
  • Customer Account Auditing
  • Vendor relationship management
  • Budgets

Work Experiences

  • Automated dunning letters.
  • Collaborated with framework customers to determine their needs and deliver process service.
  • Conducted intensive research to validate discrepancies, resulting in the approval of 5 high-value invoice corrections totaling $3.
  • Awarded Innovation Award for highest collections success.
  • Analyzed account histories and identified overpayment trends, resulting in the return of $7 in credit balances to clients.
  • Conducted compliance training for newly hired team members.
  • Achieved recovery by the end of the quarter.
  • Balanced urgency with service excellence.
  • Transported Adobe Creative Suite to two years customer locations.
  • Achieved a 30% reduction in manual errors.

Summaries

  • Achieved a 26% increase in on-time payments.
  • Recognized on a regular basis for outstanding performance and contributions to the Accounting and Finance industry's success.
  • Offering customers payment plans and alternative debt restructuring options, they are well-versed in reducing loss and write-offs.
  • Achieved a reduction of 15%.
  • Addressed and resolved invoicing errors.
  • Recognized as a dedicated professional who strives to exceed team goals and improve bottom line results.
  • Dedicated to learning, growing, and succeeding in Accounting and Finance.
  • Achieved a 28% improvement in customer payment timelines.
  • Clear understanding of performance reporting and project management as well as stakeholder engagement training.
  • Achieved results within category industry.

Accomplishments

  • Processed payment disputes by engaging with both internal stakeholders and customers to achieve swift resolutions, reducing credit note issuance by 47%.
  • Awarded Innovation Award for reducing overdue AR levels by 26% over 12 months by restructuring follow-up procedures.
  • Monitored AR aging balances and consistently reduced 90+ day overdue accounts by 73%, improving cash flow for the organization.
  • Successfully reduced outstanding customer receivables by 79% through consistent communication and targeted payment recovery strategies.
  • Led cross-departmental initiatives to align credit terms and collection efforts with sales targets, improving overall AR turnover by 44% %.
  • Collaborated with the billing department to refine invoicing processes for Accounting and Finance accounts, leading to faster dispute resolution and improved cash flow.
  • Mentored 8 team members on best practices, resulting in a department-wide reduction of overdue payments by 79%.
  • Utilized Workday to automate invoicing and collections follow-ups, decreasing manual workload by 73%.
  • Customized and adjusted collection scripts based on customer feedback, increasing the effectiveness of calls and resulting in a 80% collections increase.
  • Achieved Employee of the Year from Beacon Labs for excellence in collections and reducing the bad debt write-off by 61%.

Affiliations

  • Collection and Recovery Solutions (CRS)
  • Association of Certified Fraud Examiners (ACFE)
  • American Institute of Professional Bookkeepers (AIPB)
  • Federation of Credit and Financial Professionals (FCFP)
  • Association of Latino Professionals For America (ALPFA)
  • Accounts Receivable Management Association (ARMA)
  • Association for Financial Professionals (AFP)
  • Financial Management Association International (FMA)
  • Society of Human Resource Management
  • Freemason

Certifications

  • Certified Public Accountant (CPA)
  • Salesforce
  • QuickBooks Certified User - Intuit
  • Certified Management Accountant (CMA) – Institute of Management Accountants (IMA)
  • Certified Credit Executive (CCE) – program
  • Certified Accounts Receivable Manager (CARC) - International Association of Credit and Collection Professionals
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Process Automation Certification with SAP - Northwind
  • Customer Financial Services Professional (CFSP) - National Association of Credit Management (NACM)
  • Certified Bookkeeper – American Institute of Professional Bookkeepers (AIPB)

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