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Skills

  • Scripting
  • MS Office
  • Security systems
  • RFI Scanners
  • Compliance with industry cybersecurity standards
  • Budget management in offshore projects
  • Website analytics tools
  • Adobe software packages
  • Invoice generation
  • Amazon Web Services

Work Experiences

  • Collaborated with executive leadership to revamp a corporate offshore portal, which contributed to a 43% increase in employee productivity across 4 locations.
  • Firewalls, encryption strategies, and other critical security measures were all created and implemented by me.
  • Authored technical documentation for portal integration.
  • Achieved compliance with Scrum Master.
  • Looked over project specifications and came up with solutions that could be used on multiple websites.
  • Troubleshot, tested, and remedied identified issues prior to software deployment.
  • Achieved a 29% reduction in post-deployment issues.
  • Complete initiative and metric websites were designed, built, and maintained by me.
  • Boosted system resilience.
  • Achieved a 81% increase in client satisfaction.

Summaries

  • Active leader with excellent communication and collaboration skills.
  • Japanese and ServiceNow are both second nature to me.
  • Proficient in promoting method by leveraging budget management and cross-functional collaboration knowledge.
  • Ability to recognize category issues and integrate method solutions to achieve framework.
  • Ready to contribute Microsoft Excel, Tableau, and procedure scripting expertise to a new Summit Group position with room for growth.
  • Achieved 14 promotions.
  • Expert in initiative with a strong aptitude for optimized and automated.
  • Miscellaneous student seeking hands-on experience through an internship in client relations.
  • Bilingual, observant, and deadline-oriented
  • With a team-oriented mentality, highly organized, proactive, and punctual.

Accomplishments

  • Managed offshore development and testing teams using Agile methodologies, delivering Microsoft Excel project functionalities 7 weeks ahead of schedule.
  • Authored an industry whitepaper on best practices in portal architecture, positioning the company as a thought leader and attracting 18 new partnerships.
  • Led coordinated testing efforts for portal updates with consistent UAT feedback loops, resulting in a 20% decrease in post-release issues.
  • Modernized and re-engineered a legacy self-service portal for scalability, reducing technical debt by 26% and aligning with future technology goals.
  • Developed a comprehensive roadmap for portal enhancements, balancing technical debt reduction with the onboarding of critical features ahead of schedule.
  • Developed and executed training programs for 18 offshore resources, increasing team efficiency by 36% and reducing errors in development.
  • Enhanced portal security protocols by aligning with GDPR and ISO Six Sigma guidelines, mitigating data breach risks by 65%.
  • Implemented a continuous integration/continuous delivery (CI/CD) pipeline within the portal development process, improving release deployment times by 34%.
  • Designed and enforced coding standards that reduced defect rates in portal applications by 32%, enhancing overall code quality and maintainability.
  • Designed and implemented caching strategies that enhanced portal performance, reducing average load time by 46% under high-traffic conditions.

Affiliations

  • Participant in DevOps Institute conferences focused on automating offshore deployment workflows in portal development.
  • Collaborated with the Offshore Agile Network on best practices for distributing agile teams in multiple locations.
  • Presenter at the International Conference on Modern Offshore Engineering for performance improvements in offshore portal solutions.
  • Certified SAFe Agilist, applying scaled Agile frameworks to streamline offshore project delivery.
  • Certified in ITIL Service Management, applying best practices in service management for customer-facing portals in offshore projects.
  • Member of the International Association of Software Architects (IASA) focused on portal development methodologies.
  • Key contributor to the Open Group Architecture Framework (TOGAF), particularly drawing from best practices in portal architecture.
  • Member of the Association for Computing Machinery (ACM), contributing to forums on advancing portal technologies globally.
  • Collaborated with the Cloud Foundry Foundation, automating offshore deployment workflows in portal-based cloud environments.
  • Member of the World Wide Web Consortium (W3C), integrating web standards and accessibility requirements in offshore environment projects.

Certifications

  • Certified SAFe® Agilist (SA) - category
  • Cloud DevOps Engineer Professional Certificate - Google Cloud
  • Certified Agile Leadership (CAL) – Scrum Alliance
  • Certified Cloud Security Professional (CCSP) – (ISC)²
  • Certified Ethical Hacker (CEH) - EC-Council
  • Microsoft Certified: Azure Developer Associate - Microsoft
  • Microsoft Office Specialist (MOS)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Information Technology Professional (CITP) - AICPA
  • SAP Certified Application Associate

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