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Skills

  • Client relationship management
  • Operational improvement
  • Award-winning service delivery
  • Home and hospital removals
  • First Aid/CPR
  • End-of-life care education
  • Process improvement
  • Community outreach programs
  • Relationship development
  • Funeral planning

Work Experiences

  • Avoided legal disputes.
  • Administered grief counseling services during emotionally-charged and complex family interactions, maintaining professionalism and resolving conflicts effectively.
  • Demonstrated the highest level of professionalism and sensitivity when dealing with grieving family members.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Advised clients on insurance claims.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Answered 17 calls per the past year to help customers with their questions and concerns.
  • Discussed the nature of the funeral service, the disposition of the remains, and funeral costs with family members.
  • Oversaw the delivery of procedure project by program team, which resulted in procedure.

Summaries

  • Built lasting relationships with clients.
  • Dedicated Funeral Director with extensive industry experience and a gift for comforting bereaved families.
  • Caring Funeral Arranger driven to deliver exceptional and professional service to families in need. Committed to coordinating funeral services and offerings seamlessly to simplify funeral and burial process for grieving families.
  • Coordinated flowers and transportation.
  • Visitations and burials have a long history.
  • Adept at mentoring junior staff.
  • Avoided complications in service delivery.
  • Collaborative leader.
  • Coordinated ceremonial proceedings.
  • Curated respectful and memorable funeral services.

Accomplishments

  • Executed thorough risk assessments in the preparation of cremation and burial plans, ensuring no legal or safety discrepancies over 2018 years.
  • Achieved a 35% satisfaction rating from families based on feedback surveys collected throughout framework, underscoring consistent and compassionate service.
  • Monitored sales trends in the funeral industry to offer innovative options such as eco-friendly services and digital memorial platforms, increasing service offerings.
  • Implemented a new digital documentation system that sped up the creation of funeral contracts and death notices by 63%, improving client experience.
  • Acted as a primary liaison between grieving families, legal advisors, and hospital staff, ensuring legal and procedural accuracy during the entire process.
  • Reduced overhead costs by accurately tracking and managing funeral home resources, resulting in savings of $119,000 yearly, benefiting both business and clients.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Ensured full compliance with state and federal laws regarding cremation and burial for 2017 years straight, preventing any legal issues or sanctions.
  • Provided ongoing emotional support to grieving families, aiding in difficult decision-making processes related to funeral arrangements, and receiving exceptional feedback.
  • Assisted in designing and organizing pre-need informational sessions, resulting in a 41% increase in total funeral pre-arrangement sales within 18 months months.

Affiliations

  • Freemason
  • American Institute of Funeral Service Counselors
  • Order of the Golden Rule (OGR)
  • National Funeral Directors & Morticians Association (NFDMA)
  • Global Alliance of Funeral Service Practitioners
  • InSight Institute for Certified Funeral Celebrants
  • Compassion & Choices
  • International Conference of Funeral Service Examining Boards (ICFSEB)
  • Association of Information Technology Professionals
  • Grief Recovery Institute

Certifications

  • Association for Death Education and Counseling (ADEC) Certification in Thanatology
  • International Conference of Funeral Service Examining Boards (The Conference) License
  • First Aid/CPR Certified
  • Certified Public Accountant (CPA)
  • CompTIA Security+
  • End-of-Life Doula Certification
  • Emotional Intelligence (EQ) for Customer Service Certification
  • Certified Pre-Need Consultant (CPC)
  • NFDA Certified Funeral Service Smartphone Photography
  • Microsoft Certified Systems Engineer (MCSE)

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